Punctuation marks after the word following. When to put a colon in a sentence, and when to put a dash? So what should you put - a dash or a colon?
The response letter is drawn up in free form and has much in common with the certificate. The page provides the opportunity to download a free sample of the paper discussed.
A written request requires a motivated, detailed response from the addressee. A response letter is the necessary document that should be written in such cases. The message is written in free form and has much in common with a certificate. The information sheet contains a limited narrative framework and should only answer the question posed in the requirement. A response letter is easy to write even for an inexperienced person, with a computer and printer at hand. The page of this resource provides the opportunity to download and apply a sample of the paper discussed for free and apply it in your life.
Let's consider the main features included in the concept of a response letter. The meaning of the response lies in the business communication of the counterparties. An excellent way to resolve problems out of court allows you to save significant money and time of participants in legal relations.
The legitimacy of communication lies in a paper medium of information, compiled in accordance with all the rules of office work and having a genuine management visa. Electronic correspondence is an unreliable option for evidence in court.
- Address and name of the institution to whom the response letter is sent;
- Author's own information, contact numbers;
- Number, date and title of the story;
- A brief summary of the request to which the response letter is being drawn up;
- Clear and specific answers to the questions asked. There is no need to write too much;
- A respectful tone is encouraged, but rigor is also important;
- Fixation of the executor of the paper, signature and transcript of the head, seal of the institution.
It is best to send a response letter personally to the addressee. In return, you need to get a receipt stamp on the second copy. If it is not possible to deliver the response letter personally, you need to use postal services by sending a document with a notification and a description of the attachment. The available sample and a set of other forms and examples on the site will help you create the necessary appeal on your own. Most templates have the simplest format and can be easily edited in Microsoft Word. Enjoy using it.
Date: 2015-11-04
50 golden rules of business correspondence checklist
The email you send on behalf of yourself (or your company) is the “touch point” that shapes the impression. So think for yourself what impression you want to form about yourself, and what you do for this.
This article has been overdue for a long time. And the more often we come across business correspondence projects in our work (for example, developing standard letter templates), we realize that very few people and companies pay attention to (seemingly) little things that have dire consequences.
We'll talk about printed ones.
Business correspondence
A letter of response is a service letter that is written as a response to a letter of inquiry or a letter of request. The answer may be negative (rejection letter) or positive.
The text of the response letter should use the same language and vocabulary that the author used in the initiative letter, provided that the request letter was written correctly in terms of language.
You should not include a link to what was received in the text of the response letter (“To yours dated_______№__…”).
Business letters
The response letter acts as a text dependent in composition and subject matter in relation to the request letter.
In a rejection letter, it is especially important to use language that helps the sender remain polite and concerned about maintaining the recipient's self-esteem.
How to write a response letter?
A response letter is a business letter that is written in response to an official request or letter of request. Such a letter may contain either a positive or negative decision (in this case it is a letter of refusal).
If you receive a letter of request or request, you must give an official response as quickly as possible. Delay can, firstly, show your organization in an unfavorable light and give your associates or clients a reason to consider you an unreliable partner.
How to start a letter?
When writing a letter, the main difficulties often arise from its beginning and completion. In the latter case, the article How to end a letter will help you. Well, we’ll talk about how to start a letter in this article.
The beginning of any letter depends entirely on its type: official, love, this or that letter in a foreign language. It doesn’t matter whether it’s paper or electronic, we’ll just clarify that we’ll be talking about the first phrases after contacting, since there is already a separate article about applying to How to contact.
If you follow the recognized terminology, then business letters are classified as official.
How to carry out a purchase and sale transaction
In any state, the procedure for registering various transactions is regulated by relevant legal documents. All purchase and sale transactions are carried out by drawing up a special agreement. Depending on how correctly this agreement is drawn up, the outcome of the transaction will depend, and subsequently the resolution of issues and conflicts that arise when fulfilling obligations under such an agreement.
Remember that a contract of sale is an agreement under which the seller transfers some goods, and the buyer acquires the right of ownership of these goods, and also undertakes to accept the item specified in the contract by paying a certain amount of money.
Next, we will consider how to carry out a purchase and sale transaction, for which no contract is required, and all actions related to the acceptance and transfer of such goods are carried out at the time of conclusion of the transaction.
How to respond to an official letter
This list of goods is uniform throughout the territory. The name of the organization has reviewed your application from.
and cannot be expanded. Covering letters. Considering the above, your request cannot be granted. The covering letter is usually drawn up on A5 format. and. which we ask you to consider as an integral part. Your application for privatization of the bakery cannot be accepted, since the property of this enterprise is included in the list of objects not subject to privatization.
We inform you that your company cannot act as a buyer in accordance with the article of the law.
How to respond to official letters
A letter of request, undoubtedly, will disdain the answer: you can inform that you are studying the received request, send catalogs, price lists, offer to change the conditions specified in the request, refuse the supply of goods or other requests.
An offer is a written proposal for the supply of goods made by the seller to the buyer. It expresses the desire or readiness to enter into a sales contract
Deadline for responding to official letters
CONSENT IN RESPONSE TO A REQUEST AND SUGGESTION
Expressions of speech etiquette | |
Fine. | In response to the invitation; accompanied by words of gratitude (thank you, good) |
Please. | More often in response to a polite request (such as: - If it’s not difficult for you, bring me a book, please. - Please.) |
OK. | Consent is easy |
Now. Just a minute (just a minute) | Agreeing to do something immediately. |
I’ll do it, write it, bring it, etc. | Often accompanied by the word “okay” (Okay, I’ll do it. Okay, I’ll write it.) |
Let's). Let's go (- those), etc. Let's (- those) go. Went. | In response to an invitation to do something or go together (such as: - Let's sing. - Let's go. - Let's go to the cinema. - Let's go.) |
With great pleasure. With joy. Willingly. | With a hint of desire |
Mandatory + 1st person bud. time (I’ll come, we’ll do it). Don't doubt it. Don't worry (- rest). What doubts can there be! You can be calm (you can be calm) You can be sure (you can be sure). You can count on me. | In response to a request, be sure to do something (like: - Don’t forget to bring me this book on Tuesday. - Absolutely. Don’t hesitate.) |
(I do not mind. (I) don't mind (this) I'm ready. | To a request, an invitation (like: - Do you mind... - I don’t mind.) |
I'm not averse! I am for! | Relaxed |
Agree. Yes. Certainly. | When asked about desire, agreement to do something (such as: “Do you agree to give a report at the department?” “I agree.” Of course.) |
Still would! | When asked about the desire to do something (such as: - Do you want to sleep during this performance? - Of course!) Emotional |
Agreed! It's decided! | During preliminary negotiations (like: - Shall we go to the cinema today? - What time? - What time? - Agreed.) |
So be it. You will have to + (give, etc.) | With a hint of concession, reluctance to do anything (like: “Well, give me this magazine for at least a few days.” - So be it.) Unforced. |
Well, what can you do (you can do it, you can do it), you have to + inf. (to do, etc.) |
2. ANSWERS IN ADVICE
3. DISAGREEMENT IN RESPONSE TO A REQUEST OR PROPOSAL.
Expressions of speech etiquette | Situation of use and comments |
(I can't. There's no way I can. No I can not. Unfortunately... Unfortunately... | The most common forms of refusal: Please go to the store. — Unfortunately, I can’t, I’m very busy right now. |
I would love to... but I can’t. I would love to... but I can't. I would love to... but I can’t. It’s awkward for me to refuse..., but... I would like..., but... I would like..., but... I’m very sorry, but... I’m sorry, but... | Regret upon refusal: Can you lend me 20 rubles? — I would love to, but I can’t afford the scholarship. |
I refuse (to do anything). | Official categorical refusal. |
I am unable (to do anything). I am powerless + inf. Not in my power + inf. | Refusal to a request for help are stylistically elevated statements: Help me prepare for exams! - I can't help you with this. (It is not in my power to prepare you for the exams.) |
It is forbidden. No. No you can not. Unfortunately, it's not possible. Unfortunately, I can't resolve it. I would allow it, but... | Prohibition to do something: Can I borrow this book from you? — Unfortunately, I can’t allow it, it belongs to a colleague. |
Of course you can't. Of course not. (I) do not allow... I forbid... I cannot allow... I am forced to prohibit (not allow, refuse)... | Categorical refusal or prohibition: Can I read your diary? - Of course, you can’t. I don't allow you to do this. I cannot allow you to read my diary. |
In no case! Never! Under no circumstances! It's out of the question! This is absolutely impossible! No no and one more time no! | Emotionally expressive categorical prohibition: |
Topic 7. Agreement/disagreement with the opinion of the interlocutor
Expressions of speech etiquette | Situation of use and comments |
Oh yeah! You're right. I completely agree with you. I completely agree with you. This is exactly what I wanted to say. Without any doubt. Sounds plausible. I thought so. Very reasonable. Certainly. Exactly. That's it. Agreed. Don't continue. All clear. That's what I assumed. I'm afraid this is exactly the case. I hope this is the case (that this will be the case). This seems to be the case. Looks like it's going to happen (it's going to happen). Quite likely (possible). All the better! | The most common forms of agreement with the opinion of the interlocutor |
I completely agree with you. I completely agree with you. Basically I agree with you... In some points I agree with you... In some points I agree with you... This point does not cause our objections. I completely share your point of view on... My idea completely coincides with yours. Your terms are generally acceptable to me. | Official Consent Forms |
No and no. I can't agree with you. You are wrong. I have a different opinion. This is where you are exactly wrong. Of course not. Not at all. It's out of the question. It's just the opposite. I'm against. I don't know this. I'm not to judge. Well, here you are again! God forbid! You are unfair. Nothing like this. No good This can't happen! | The most common forms of disagreement with the opinion of the interlocutor |
I'm afraid you missed the main point of what I wanted to say. This is not exactly what I had in mind. I can't agree with you. Our point of view is somewhat different from yours. We see the solution to this problem in a slightly different light. We greatly appreciate your efforts, but unfortunately we cannot accept the offer. This point of view seems convincing to me, however (nevertheless / meanwhile)... I have an objection... | Official forms of disagreement |
Yes? Really? This is true? Do you really believe that... I doubt that... It is unlikely that... I very much doubt it. Are you serious? It sounds tempting, but... It sounds incredible, but... Anything can happen. Are you joking. I can't make up my mind. I doubt. Hardly. And you want me to believe this? I would not say. You know better. To some extent. I'm not sure. (It's hard for me to say. Well, well... Yes and no. Are you sure? Is this all really true? How I wish... |
The most common forms of doubt regarding what the interlocutor expressed |
Do you really believe that... I would really like to ask you to clarify... since I have exactly the opposite information about this. I have not yet formed a final opinion on this matter. It seems to me that this solution is somewhat premature. | Formal forms of expressing doubt about the point of view of the interlocutor. |
Appendix 4
SAMPLES OF INTRODUCTORY PHRASES IN THE TEXT OF A BUSINESS LETTER
Thank you for the letter from... In response, we inform you...
In addition to our letter dated... this year. We inform you that...
In response to your letter, we inform you that... In confirmation of our telephone conversation that took place... this year, we inform you that...
In confirmation of our telegram from ... we inform you that ...
In connection with your letter from... we inform you that, to our regret...
We are pleased with the quick response to our request.
Unfortunately, we still have not received your response to our letter from ... and are forced to once again remind you (ask you) about ...
We would like to inform you that...
We thank you (we are grateful to you) for the service provided (help, support).
We are forced to notify you (remind you) ...
We are extremely surprised by your letter from ..., in which you report that ...
We received your letter dated... this year, from which we were pleased to learn that...
We have received your letter from ... along with the documents attached to it.
We regret (express regret) about your refusal (silence) ...
We were surprised to learn from your telegram that...
We hereby remind (notify) once again that...
We hereby confirm that we have received your letter dated... this year. and we inform you that...
We confirm receipt of your letter from ... with all attachments.
At your request, we will send you...
Please accept our apologies for...
We take note of your letter from ... and inform you that ...
We apologize for the delay in responding to your letter...
We inform you... We notify you...
Examples of phrases that can form the basis of a business letter
Your order will be completed if you...
Your request (proposal) is under consideration. Upon receipt of the results of the review, we will inform you immediately.
Your proposal will be accepted with pleasure (gratitude) if you agree to make changes...
Your request for... is granted...
In response to your letter from ... we inform you that your request for delivery ... has been resolved positively.
In response to your request (order), we regret to inform you (we are forced to inform you) that we are unable (we cannot) to fulfill it due to the following circumstances.
Unfortunately, your request cannot be granted for the following reasons.
Unfortunately, we are forced to reject your offer. We need more information about...
We kindly ask you to inform us about the timing...
We hereby inform you that your offer has been accepted...
We ask you to send...
Please let us know about...
Please let us know about your decision on the issue...
Please let us know if our offer is acceptable to you...
We ask you to expedite the fulfillment of your obligations regarding...
Samples of couplings
Moreover …
You undoubtedly (obviously) know...
In view of the above (stated above), we should (we want, we must, we need) to add (notice, note) ...
In addition to the above (stated, noted above), we inform...
Finally ….
To avoid delay...
In response to your reproach, we would like to inform you that...
Firstly Secondly …
First of all …
Otherwise we are forced...
In our defense, we would like to inform...
In connection with the above...
In connection with (according to) your request...
In the current situation...
In accordance with your request (attached documents) ...
We express our regret (doubt, bewilderment, satisfaction)…
The fact is that …
Besides …
Besides …
We express confidence...
We are having difficulty with...
We do not agree with your point of view for the following reasons...
We acknowledge...
We are absolutely sure...
We regret …
We would also buy from you...
It is necessary (should, necessary) to admit...
Draw your attention to …
Summing up (concluding, summing up, summarizing) ...
We confirm receipt...
Besides …
In our opinion...
Deliveries will be made (carried out) ...
It goes without saying...
It is necessary (necessary, needed, must, would like, we consider it necessary) to add (mark, notice) ...
Thus, …
However (despite)…
In fact...
Regarding your request (comment), we draw attention to the fact that...
Examples of letter endings (without a welcoming conclusion or politeness formula)
Thank you in advance for the service provided.
In the hope of a favorable (positive) solution to our issue.
Hoping for fruitful cooperation.
We would appreciate your prompt response.
We expect your response in the coming days.
We hope for a quick response.
We hope to receive a response in the near future and thank you in advance.
We hope that you will fulfill our request.
We are waiting for your orders (your approval, consent, confirmation).
We ask you to inform us about the measures you have taken.
We ask you to confirm receipt of the letter.
Please let us know.
We ask you to confirm receipt of your order and give it due attention. Please write to us about your decision on this issue.
Please contact us if you need help (assistance).
Please indicate your consent.
We kindly ask you not to delay your response.
"all books" to section "contents Chapters: 57 Chapters:< 50. 51. 52. 53. 54. 55. 56. 57.
The rules for using punctuation marks in English are slightly different from the rules in Russian. Basically, the punctuation of English and Russian languages is the same; usually only the use of apostrophe and comma causes difficulty.
Comma (Comma)
Comma in simple sentence
1) A comma is used to separate homogeneous members of a sentence. Unlike the Russian language, in English a comma can also be placed before the last of three or more homogeneous members, joined by a conjunction and , or or but
If he had lover, wife, or children, we hear nothing of them.
Whether he had a mistress, wife or children, we know nothing about them.
2) As in the Russian language, a comma is not placed between adjectives before a noun if they are not homogeneous (a conjunction cannot be inserted between them and - And). A comma may also not be placed between homogeneous definitions if they are expressed in short words.
traditional English pudding
traditional english pudding
a tall slim girl with long straight hair
tall, slender girl with long, straight hair
3) A comma is used to separate applications.
Cairo, the capital of Egypt, is the largest city in Africa.
Cairo, the capital of Egypt, is the largest city in Africa.
4) The comma is used to highlight introductory words, phrases and sentences, although not as consistently as in Russian
Unfortunately, gray areas still remain in the law.
Unfortunately, there are still dark places in the law.
I want to take this time, if I may, to digress and say that I want to particularly thank Senator Codey.
I'd like to take this time, if I may, to step back and say that I want to specifically thank Senator Cody.
5) A comma separates the absolute participle clause (see Participle clause)
The quorum being present, the meeting proceeded to business.
Since a quorum was present, the meeting began to work.
6) The address is highlighted with a comma. Unlike the Russian language, a comma (rather than an exclamation point) is used after an address in letters (in American English, a colon is often placed after an address in a letter).
John, give me that book.
John, give me that book over there.
Dear Sirs, (Gentlemen:) I beg to inform you...
Dear Sirs! Inform you...
7) A comma is placed before the signature after the final formulas at the end of letters.
Yours sincerely, John Smith.
Sincerely, John Smith
8) A comma is placed when writing dates before indicating the year after the month (this does not always happen, more often if the date is part of the sentence) or after the number.
Leo Tolstoy was born on 9th September, 1828.
Leo Tolstoy was born on September 9, 1828.
9) Unlike the Russian language, in English a comma is not used to separate the integer part from the fractional part in decimal numbers (a dot is used instead). A comma can be used to separate groups of three digits (thousands, millions, etc.) in numbers consisting of a large number of digits.
3,335,145.076
three million three hundred thirty-five thousand one hundred forty-five point seventy-six thousandths
Comma in compound sentence
As a rule, separate sentences connected by conjunctions and , or or but as part of a complex sentence, separated by a comma. The comma may be omitted if the sentences are short.
John invited Mary to the party, but she refused to come.
John invited Mary to the party, but she refused to come.
John invited Mary but she refused.
John invited Mary, but she refused.
Comma in complex sentence
Unlike the Russian language, in English, a subordinate clause in a complex sentence is not always separated by a comma. In particular, commas are not separated:
1) nominal subordinate clauses (see Subject Clauses).
What I want is to have a good sleep.
What I want is to get some sleep.
She said that she would go to New York.
She said, that will go to New York.
2) restrictive attributive clauses (see Attributive Clauses).
It was the film that I had already seen.
It was a movie which I have already seen.
3) short adverbial subordinate clauses (see Adverbial clause), especially if they come after the main clause (except for subordinate clauses joined by conjunctions since(in meaning " because "), whereas - whereas , while(in meaning " whereas "), although , though - Although , so that(in meaning " to ")).
There was much to arrange before I could leave.
There were a lot of things to settle before I could leave.
4) in other cases, subordinate clauses are usually separated from the main clause by a comma.
John, who pretended to be gallant, volunteered to accompany the ladies in a walk.
John, who tried to look gallant, volunteered to accompany the ladies on a walk.
The lamps were not alight, although it was dark.
The lanterns were not on, although it was dark.
After they had gone aft, we went into the forecastle.
After they went aft, we went to the bow cockpit.
Full stop
1) The period is placed at the end of the declarative sentence.
It's winter. The country is covered with snow.
Winter. Ground is covered with snow.
2) The period is often used in abbreviations.
Ltd. -Limited
with limited liability
c.o.d. - cash on delivery
cash on delivery
3) Using a period as a separator in decimal numbers.
35.15
thirty-five point fifteen
Colon
1) A colon introduces an explanation (as part of a non-union complex sentence) or enumeration.
John didn't reply: he was dead.
John didn't answer: he was dead.
Aristoteles divided causes into four kinds: material, formal, efficient and final.
Aristotle identified four types of causes: material, formal, effective and target.
2) The sentence following a colon usually begins with a lowercase letter, but it is also possible to use a capital letter if the explanation consists of several sentences. Capitalization after a colon is more common in American English.
But he looked upon it in this way: If he made a regular declaration to her she would be bound to tell it to her father.
But he looked at it this way: if he proposed to her directly, she would have to tell her father about it.
3) Use of a colon in direct speech.
She didn't return his affection, but said: "I have had to make an important decision."
He said only, "May I walk home with you?"
She did not return his love, but said: “I had an important decision to make.
He just said, “Can I go home with you?”
4) Using a colon after an address in a letter (in American English, a colon is often placed after an address in a letter).
Dear Mr. Smith: I beg to inform...
Dear Mr. Smith, please inform...
Dash
The dash in English is used mainly in an informal style and can perform the same functions as a colon (Colon), semicolon (Semicolon), and brackets (Brackets). Often a dash is used to introduce unexpected or surprising information.
John looked where Mary was standing - she disappeared.
John looked to where Mary stood - she had disappeared.
One of the students - John Smith - became a doctor.
One of the students - John Smith - became a doctor.
Question mark
1) As in Russian, a question mark is used at the end of sentences expressing a question.
How old are you?
How old are you?
2) If the question is conveyed in indirect speech in the form of a subordinate clause (Indirect question), a period is placed at the end of such a sentence, not a question mark.
She asked when he would come.
She asked when he would come.
Exclamation mark
An exclamation point is placed at the end of a sentence if it expresses a strong feeling.
How nice of you!
How kind of you!
Quotation marks
Quotation marks mark the beginning and end of direct speech or quotation, as well as words used in a special sense. Quotes are single ( " " ) and double ( " " ). Single quotation marks are more commonly used in British English, while double quotation marks are more common in American English. When quotation marks occur within a phrase also enclosed in quotation marks, different types of quotation marks are usually used (single quotes within double quotes, or double quotes within single quotes). Unlike the Russian language, the period at the end of a sentence in English is placed before the quotation marks, and not after them.
‘I have read a book,’ said John, ‘Its title is “Pride and Prejudice.”’
“I read a book,” said John. “It’s called Pride and Prejudice.”
In modern English the word ‘publicist’ usually refers to a press agent.
In modern English, the word "publicist" usually means a press and advertising agent.
Brackets
As in Russian, additional information that is not built into the structure of the main sentence is placed in brackets.
He walked towards the Edgware Road, between the rows of little houses, all suggesting to him (erroneously no doubt, but the prejudices of a Forsyte are sacred) shady histories of some sort or kind (J. Galsworthy).
He walked towards Edgware Road, between rows of small houses, each of which signified to him (contrary to the truth, no doubt, but Forsyte prejudices are sacred) a dubious story of one kind or another.
Apostrophe
Apostrophe ( " ) is used in English for several purposes:
1) An apostrophe denotes the omission of letters in contracted forms.
can"t = cannot
it "s = it is / it has
2) Using an apostrophe, the possessive case of nouns is formed.
John's friend
John's friend
old wives" tales
old wives' tales
3) An apostrophe is often placed before a plural ending -s in words that usually do not vary in numbers and letters, as well as in words expressed in numbers and abbreviations.
All these men, in reflective moments, struggling with if"s and but"s.
All of these people, in moments of reflection, struggled with ifs and buts.
There are two m"s, two t"s and two e"s in the word "committee".
The word "committee" has two "m", two "t" and two "e"
1960's
1960s
VIP's
significant persons
Hyphen (Hyphen)
A hyphen is used to join parts of compound words.
Complex nouns can be written together (daylight), with a hyphen ( fir-tree) or separately (washing machine).
Letter of request Already from the name of this document it becomes obvious that it contains some kind of request sent to the addressee. Typically, the purpose of this document is to obtain specific information, goods or services that the author of the letter needs. This category of incoming documentation is drawn up on letterhead and contains phrases such as: “We ask you to notify us about...”, “We ask you to inform...”, “We ask you to take action...”, etc. In some cases, a business paper may not contain a direct request, but only a wish. For example, “We hope to consider your appeal...”. In this case, the document must also contain the appeal itself or a description of the situation requiring the adoption of certain measures. There are also situations when one letter of request contains several requests. In this case, the design rules require that each of them be described in a separate paragraph.
Business letters
Your request was asked to be provided. We have an offer that we hope will interest you. You. With respect and best wishes... Dear! . We gratefully acknowledge receipt. Your request from...
(date of). It's a shame, but we can't satisfy you. Your request due to the fact that all our products have already been sold. The current situation does not give us the opportunity to increase our production capacity today. Hope for understanding. We remain with respect. Dear Sirs! .
Thanks for. Your request is from (date). Unfortunately, we cannot satisfy this on our own. Your request. The fact is that for many years our interests have been represented by (company name). Given our contractual obligations to this company, we cannot independently sell our products in the territory.
Your country. Please send your request to:. Sincerely..
Bad request
You receive this product under the following conditions: plastic (name) in a package of disks, piece by piece; delivery: freight paid to the border; disc packaging: free; payment: irrevocable letter of credit. We will be grateful for. Your order. For our part, we promise service at any time. C. Appendix: sample in one copy. Dear Sirs! .
We confirm receipt. Your request dated (date) for the supply of (product name). There is no need to send samples because. You are well aware of the quality of our products. If you order in a timely manner, we will be able to deliver. You (number) of products quarterly.
Pan (last name) from our company introduced me. You with prices and delivery schedule. Your feedback was positive, so we can start shipping the goods after receiving the order. With respect and best wishes... Dear Sirs! .
In response to.
Response to letter of request. response letter
Sometimes in response to a request you can propose to change its conditions: quantity of goods, model, delivery time, etc. . Dear Sirs! . On the. Your request from (date), unfortunately, we have to inform you that we do not produce what you need. Products for you. But we can offer. You will receive a catalog of our current assortment.
We would be very happy if. You have entered some of our products into. Your implementation program. If this offer interests you. We ask you to send us an answer. WITH. . Dear / . Answering.
Important
Your request for supplies of (product name), we inform you that we cannot supply the products in the required. Volume for you. By. We can only make partial deliveries of your order within days. In addition, we have temporarily stopped shipping because we must fulfill pre-orders first.
Please let me know immediately if you are satisfied. Our offer to you. WITH.
Punctuation in a business letter after the phrase “we inform the following”
A letter of response with a positive decision is structured according to the following scheme:
- repetition of the content of the request using stable language formulas, for example: In response to your request for the supply of spare parts for... we inform...; In response to your request for... we send...;
- presentation of information upon request.
The refusal letter is structured as follows:
- repetition of the content of the request (in a form similar to a letter with a positive decision);
- a reasoned statement of the reason (or reasons) why the request cannot be granted or why the proposal cannot be accepted;
- statement of refusal or rejection of an offer.
In a refusal letter, it is especially important to use language that helps the sender of the letter remain polite and concerned about preserving the self-esteem of the recipient of such a letter.
How to write a response letter
In this case, each subsequent paragraph containing a request should begin with the words “We also ask you to take measures...”, “At the same time, we ask you to pay attention...”, “At the same time, we ask you to consider...”, etc. Letter of request Perhaps the letter of request is the only document to which a response must be sent. Despite the fact that letters of request and letters of request are very similar in style and content, the request has one distinctive feature that cannot be ignored. It's about justifying the document. Request letters refer to official letters sent to the addressee in order to obtain certain information, documents and business papers. Such a document in correspondence is distinguished by the presence of a justification, which is indicated by the author of the request.
In response to your letter, we inform you
Attention
You cannot provide an offer for the supply of this or that product needed by the customer, be sure to send a reasoned refusal: . Dear! . Thank you. You for your inquiry from (date) and your interest in our products. It's a pity, but given the needs of the modern market, we do not produce such goods.
We asked Mr. (last name), with whom we cooperate fruitfully, to convey the relevant proposals. We are adding an illustrated catalog that contains detailed descriptions of the products we produce. Please let us know if you are interested. You are one of them, then we will be able to transfer the draft agreement, noting c.
Delivery lines, cost, terms of payment etc. . S. Dear sirs! . Thank you for your letter dated (date). Unfortunately, we have to report. You know that all manufactured products are exported by the company (name).
We directed there.
Response to a request for information
A number of situations, such as situations of refusal, delay in a positive decision, disagreement, require the use of words expressing regret at the beginning of the key phrase, for example: We regret to inform you that it is impossible to satisfy your request... ; Unfortunately, we cannot agree to your terms... ; Unfortunately, problems with... do not allow us to take advantage of your offer in the near future... etc. When responding to a commercial request, the seller, if he can immediately satisfy the buyer’s request and deliver the goods, sends a proposal (offer).
In response to your request, we inform you the following
Previous CONTENTS Next 718 Letter - response to a request A letter of request will undoubtedly disdain the answer: you can inform that you are studying the received request, send catalogs, price lists, offer to change the conditions specified in the request, refuse the supply of goods or other requests. So, if you are interested in the supply of this product, then an offer is sent in response to the request. An offer is a written proposal for the supply of goods made by the seller to the buyer. It expresses the desire or readiness to enter into a purchase and sale agreement on the terms set out in sentence 33.
For example: . Dear Sirs! . We gratefully acknowledge receipt. Your request and send a sample (name of product) that interests you. You. We can offer.
Banks often remind clients about outstanding debt or new lending conditions. You can send information about vacancies and job applications to the person you would like to see on your team. Company employees must receive certain communications in writing. This is information about disciplinary sanctions and a warning about layoffs. Partners are usually written new proposals, complaints and apologies. 4 A business letter must contain certain details, so it is better to immediately develop forms. The completed form can be emailed as an attachment or printed and sent by regular or registered mail. The name of your business should be at the top, or even better, your logo.
- A positive answer should be as detailed as possible,
- and the negative one is justified and extremely correct.
In addition, if a request is refused, it would be good practice to provide the author with information about under what circumstances the answer may be positive. In any case, the response letter should be written in the most polite manner possible. It is advisable to avoid empty replies, and even in the absence of the necessary information, you must write a response with restraint, politely and respectfully towards the author of the request.
Rudeness, as well as deliberately false information, are completely unacceptable. How to write a response to a request The form for submitting and executing a response to a request letter can play a decisive role in relations between organizations. That is why you should be very careful when compiling it, adhering to certain rules.
In response to your request, we provide the following sample
Response letter (sample) Details of the response letter Help This category of letters contains the same details as any other official letters. The main details include:
- name of company;
- reference information about the organization;
- organization code;
- main state registration number (OGRN) of the legal entity;
- taxpayer identification number/reason code for registration;
- date of;
- registration number;
- link to the registration number and date of the incoming document;
- destination;
- title to the text (when writing a letter on A4 format);
- signature.
It is important to understand that any response letter must contain the document number in which the request was sent and its date. In this case, the response letter is signed by the employee to whose name the request was sent.
Lists allow you to beautifully structure the text, focus the reader’s attention on something, highlight an important idea, in a word, their use in an article is good. But there’s just one small thing left to do: proper design. Let's deal with punctuation marks and other difficulties.
The most common mistake when making lists
Most often, consistency is broken. Each listing item must be in the same gender, case and number, and also agree with the generalizing word before the list. For example, it is incorrect:
- washing, brushing teeth,
- make the bed
- cooking breakfast,
- to drink coffee.
It's more correct like this:
What to do in the morning before going to work:
- wash your face, brush your teeth,
- make the bed,
- Make a breakfast,
- to drink coffee.
So, remember to ask one question per point and check for grammatical consistency.
How to label list elements?
Our exchange functionality offers two options: numbered and bulleted lists. However, there are three options for dividing multi-level lists:
- the highest level is indicated by a capital letter with a dot or a Roman numeral with a dot (I. or A.);
- middle level - Arabic numeral with a dot (1.);
- the lowest level - with a marker, a lowercase letter with a bracket or a number with a bracket (a), 1), etc.).
Accordingly, if you want to introduce a multi-level list into an article, it will look something like this:
We love spring for many reasons:
- Everything really comes to life:
- nature,
- birds.
- You can finally get your favorite things:
- light jackets,
- sneakers.
Which letter should you start listing items with: lowercase or capital?
Essentially, the same rules of punctuation apply to the design of lists as to regular sentences. If an enumeration item is preceded by a number or a dotted letter, it must begin with a capital letter, like a new sentence. For example:
My plans for today were simple:
- Get a good night's sleep.
- Order from your nearest food delivery service for the whole day.
- Invite a friend over to watch a movie.
Also, if the clauses are separate sentences rather than parts of one, then each clause will begin with a capital letter and end with a period (more on this below).
What punctuation mark should I put before a list?
The list may be preceded by a period or colon.Colon– after a generalizing word or phrase indicating what follows next, i.e. the offer will be divided. A colon may be used if the elements begin with a capital letter.In other cases, a period is put. For example:
I really wanted to do two things today:
- go to a concert
- sleep peacefully.
Punctuation marks after listing items
At the end of each enumeration element is placed:
— dot– if parts of the list are separate sentences. And, as mentioned above, each paragraph begins with a capital letter;
Example . St. Petersburg is a wonderful city!
- White nights are filled with romance.
- The drawbridges are fascinating.
- Many architectural monuments.
— comma– if the list elements are simple, i.e. consist of one or more words, begin with a lowercase letter, and do not contain punctuation marks inside. However, it is permissible to format such clauses with a semicolon;
Example . Options for getting to the city:
- train,
- airplane,
- hitch-hiking.
— semicolon– if the listing items begin with a lowercase letter, there are punctuation marks inside them, several sentences are included in one item.
Example – this enumeration list.
1) A business letter usually consists of:
title;
main text;
endings.
The header contains:
name of the company (institution) sending the letter;
postal and telegraph address;
teletype and telefax;
phone numbers;
checking account;
date of departure: the month is written as a word. Usually these details are present on the letterhead.
In the heading next to the date there is usually a link to the contents of the letter or the reason for which it was written.
Example:
"Regarding (regarding)..."
“On the issue of delivery (order).”
“NaNo. from..."
“On your no. from..."
On a business letter, put the original number. It is not recommended to put an outgoing number on letters addressed abroad. There they are limited by the date of sending and the content of the letter.
In business correspondence, in addition to the address and name of the company or institution written on the envelope, the named attributes are also placed in the heading (in the upper right part of the letter).
If the letter is addressed to a company or founder, then first indicate the name of the company (institution) in the nominative case, and then the postal address. In a document sent to the head (organization), the name of the organization is included in the title of the manager’s position.
Example: “To the President of the company... Mr...” In a letter addressed to a private individual, first write the postal address, and then the surname and initials of the addressee. You can precede the recipient's name with the word Attn., for example Attn. Mr. Black (Attention Mr. Black).
If the addressee's position is known, it is advisable to indicate it after the name. For example: Attn. Mr. Black, Head of Department (Attention Mr. Black, Head of Department). When addressing individuals, the informal expression Dear is used. For example, Dear Sir, Dear Madam, Dear Mr. Brawn, Dear John, and when contacting a company - formal Dears Sirs (Europe), Gentleman (USA).
It should be borne in mind that names, addresses, addresses, every word of the official name, position, names of objects of correspondence are written with a capital letter (ABC of business communication // Business for everyone. M., 1991. Issue 1.P. 33, 34) .
The address is usually followed by an introductory phrase. It is formulated depending on the type of letter and its purpose.
In the upper right part of the letter the name of the company - the recipient of the letter is placed in the nominative case, and then the postal address.
In the document sent to the manager, the name of the organization is included in the title of the manager's position.
In a letter addressed to a private person, first write the postal address, and then the surname and initials of the addressee.
The appeal is usually followed by an introductory phrase, which is formulated depending on the type of letter and its purpose.
Therefore, the introduction is characterized by great variety. At the same time, there are a number of etiquette phrases that are used most often when writing and are stereotypical. Knowing them or having them at hand reduces the time of writing a message and in many cases improves the culture of writing. Examples from some stable etiquette formulas:
We received your letter No. ... dated November 1 of this year, from which we were glad to learn
(we were pleased to learn) that...
We received your letter dated May 15th of this year. along with the documents attached to it.
We are pleased with the quick response to our request.
Thank you for the letter from... or No. ...In response we inform you...
We confirm receipt of your letter from...with all attachments
We hereby confirm that we have received your letter dated March 14th of this year and inform you that...
We are extremely surprised by your letter from... in which you report...
We were surprised to learn from your telegram (telex) that...
In addition to our letter of February 12 this year. We inform you that...
Allow me to write to you...
We have to remind you...
We hereby remind (inform) once again...-
We regret (express regret) about your refusal (silence).
Unfortunately, we still have not received your response to our letter from... and we are forced to remind (ask) you again.
In connection with your letter from... we inform you that, to our regret...
In response (answering, referring) to your letter, we inform you that...
In confirmation of our telegram from...we inform you that...
In confirmation of our telephone conversation that took place on June 5 this year, we inform you that...
We take note of your letter from. and report.
We are forced to notify you that.
We inform you that...
We would like to inform you...
Please be informed...
At your request, we are sending you...
Please forgive us for the delay in responding to your letter from...
Please accept our apologies for.
We thank you (we are grateful to you, we express our gratitude) for the service provided (help, support).
The content of the letter depends on the problems and tasks that have to be solved through correspondence. It should not be lengthy in a business letter. Often the content is limited to one or a few sentences expressing a request, agreement or refusal.
Examples of phrases that can form the basis of short letters:
We kindly ask you to inform us about the delivery time...
Please speed up shipping...
Please let us know about.
Please let us know about your decision on the issue... We ask you to send... We need additional information about...
Please let us know if our offer is acceptable to you. Please confirm acceptance of our order for execution. Your request for...has been granted.
In response to your letter from... we inform you that your request for delivery... has been resolved positively.
We hereby inform you that your request (order, offer) has been accepted by us. In response to your demands... we inform you that we have taken the following measures... In response to your request (order), we regret to inform you (we must, we are forced to inform you) that we cannot (we do not have the opportunity) to fulfill it (it). Unfortunately, we are forced to decline your offer. Unfortunately, your request cannot be granted for the following reasons...
Your request (proposal) is under consideration. Upon receipt of the results of the review, we will inform you immediately.
Your proposal will be accepted with pleasure (gratitude) if you agree to make the following changes to it...
Your order will be fulfilled subject to (for example, if you agree to a later delivery date for the goods you need. The shipment date is acceptable to us.) .
When writing the main text of a letter, the following phrases are used:
In connection (in accordance with) your request... In connection with the above... At the same time... Firstly... secondly... etc. First of all...
In addition... moreover.besides that... Nevertheless... despite... Next we are forced... It goes without saying...
We consider it necessary (important, necessary, appropriate).
In accordance with your request (attached documents).
We are absolutely sure.
We express our confidence...
This concerns your request (suggestion)...
The fact is that.
Otherwise we are forced. In the current situation... In our opinion...
We do not agree with your point of view for the following reasons... In case of your refusal (non-payment). Next you write. Besides.
In addition to the above (above, noted above), we inform you...
It is necessary (necessary, necessary, must, want, consider necessary) to be added (marked, noticed).
In view of the above (stated above), it follows (we want, we must, we need).
Summing up (concluding, summing up, summarizing). Thus (in conclusion). To avoid delay... It is necessary (must, should) admit that... We are having difficulty with. Actually...
Regarding your request (comment), we draw attention to the fact that
What...
We express regret (doubt, bewilderment, satisfaction). We regret...
In our defense, we would like to inform you... In response to your reproach, we would like to inform you. We admit... We would also buy from you...
Deliveries will be made (carried out).
We confirm receipt...
Draw your attention to...
You undoubtedly (obviously) know.
At the end of a business letter there are requests to write or inform, as well as wishes, hopes for further cooperation, receiving orders, etc. There may also be apologies and thanks here.
The letter ends with a politeness formula indicating the position, surname and initials of the person signing the letter, and in some cases a seal is affixed.
As in other structural elements of a business letter, stable expressions are used at the end, for example:
Please indicate your consent. Sincerely. Please write about your decision. Sincerely.
We ask you to confirm receipt of your order and give it due attention. Sincerely...
We hope for a quick response. Sincerely.
We kindly ask you not to delay your response. Yours sincerely. Please let us know. Sincerely. We ask you to inform us about the measures you have taken. Sincerely. We expect your response in the coming days. Sincerely. We would appreciate your prompt response. Sincerely. We hope to receive a response in the near future and thank you in advance. Sincerely...
Hoping for a favorable response. Sincerely. We hope that you will fulfill our request. Sincerely. We are waiting for your orders (approval, consent, confirmation). Sincerely. With respect and hope for further cooperation... Thank you in advance for the service provided. Sincerely... In the hope of a positive solution to the issue. Yours sincerely. Please contact us if you need help (assistance). Sincerely...
Hoping for fruitful cooperation. Sincerely. Upon receipt of the letter, we ask you to confirm in writing (telegraph, fax.). Sincerely. We assure you that... Best regards.
If documentation, drawings, etc. are attached to the letter, then the presence of an attachment is indicated at the end, for example:
"Attachment: from No...."
According to official etiquette, the response letter is signed by an employee of equal (or higher) position. So, if the initiative letter was signed by the director (president, chairman), then the response to it is also signed by the same director, or, in extreme cases, his deputy.
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