How to properly format a service note. How to write a memo to the director according to the sample, as well as how to correctly format an explanatory note
This is necessary so that the actual quantity of inventory items corresponds to the accounting data. accounting. The reasons may be different - expiration, breakdown, damage to property, etc.
Inventory and materials are written off according to the instructions developed by the enterprise. All financially responsible persons working with inventory materials must confirm in writing that they are familiar with it.
Typically, filling out the primary documentation for write-offs is carried out by employees responsible for checking the information contained in the reports. For example, accounting employees.
If the materially responsible person discovers damaged property, it is necessary to conduct an inventory. You can initiate it by submitting a written request to the manager. For this purpose, a memo is drawn up for the write-off of inventory items.
Sample form:
How to properly draw up an SZ?
An official memo as an independent type of document is not included in the All-Russian Classifier of Management Documents (OKUD). But it is often used in business practice. It is advisable to draw it up in accordance with the requirements of GOST R 6.30-2003 "Unified documentation systems. Unified system of organizational and administrative documentation. Requirements for document preparation."
The document we are talking about in this article is drawn up by the employee responsible for inventory items addressed to the head of the department.
It must contain a request for write-off. The basis for this must also be indicated and a complete list of material assets must be attached. SZ consists of the following columns:
- name of goods and materials,
- quantity,
- book value,
- inventory number.
Once completed, the document is submitted to the manager for signature. After its consideration, if a decision is made about the need for an inspection, the director issues and signs an order to conduct an inventory in the INV-22 form. It approves the composition of the commission, the timing of the inventory and indicates the property that should be checked. Based on the order, the inventory procedure begins. After it is completed, an act is drawn up, on the basis of which the damaged property is written off.
Sample memos
Let's look at several examples of the design of SZ. Thanks to the samples, you can independently draw up the document you need.
1. Trade organizations often have to get rid of damaged goods. In this case, store employees draw up a memo to write off the goods, which is submitted to the store director for signature.
2. In production, there may be a need to write off materials that are unsuitable for the manufacture of products. If for some reason the material cannot be used, a memo for writing off the materials is drawn up, sample:
3. Each employer is obliged to provide its employees with special clothing in accordance with the developed regulations. When worn out, work clothes are written off and the employee is given new ones in exchange. For this purpose, a memo for writing off workwear is filled out:
4. When performing work, employees use the company’s fixed assets, which may also become outdated and need to be replaced. As a result, such property should be written off and workers should be provided with modern equipment. Below you can see what a memo for writing off fixed assets looks like, a sample.
Many people treat memos as a formality that takes up time and nerves. But there are situations when this formality can protect the employee from unfair claims from management. Documented requests will protect you from trouble at any time, which cannot be said about requests made orally, which are not always given importance. Thus, these documents confirm the fact of the relationship and are registered as outgoing documentation.
Writing a memo
What is a memo?
A memo is an important internal communication document., not a single influential institution can do without it. For the normal functioning of the organization, a sample memorandum should be at hand for almost all employees. Its difference from a memo is that it has a hierarchical orientation, that is, it always comes from a subordinate to higher management. The note is an informational document, which is written in order to promptly inform the authorities of a higher authority or another structural department about events affecting the stability of the management system at the enterprise.
The report has legal force, because its purpose is not only to inform the management of the organization, but also to encourage them to make a certain decision on the announced situation. The document is drawn up on the personal initiative of the employee or at the request of the manager. The note code according to the management documentation classifier is 0286041 according to OKUD. The document must clearly describe the problem that has arisen, and since it has legal force, it must be free of spelling and legal errors.
Definition of a memo
The document not only sets out the incident in detail, but also writes a conclusion outlining options for resolving the situation. After this, the manager is obliged to study the document and impose his resolution. Subsequently, this resolution serves as the basis for the approval and implementation of various measures (imposition of penalties, issuance of incentives, etc.). Thus, a memo is an element of feedback between a manager and a subordinate.
Purposes of memos
The main goals pursued in the formation of this document:
- Increase the efficiency of personal performance. When something bothers an employee, and he suggests ways to solve this problem.
- Rectify the situation. When an employee knows certain facts that do not concern him personally, but, in his opinion, interfere with stable and effective work. A report is written to management so that the situation is resolved as soon as possible.
- Relieve responsibility. If an employee has conveyed some information to superiors and wants to relieve himself of responsibility for correcting the incident. After this, there should be no complaints against the compiler.
- Protect yourself when rights are violated. Here the note is an attempt to peacefully resolve the incident.
One of the goals of the memo is to relieve oneself of responsibility
Types of memos
They come in two types:
- Internal- written at the request of the employee or his boss in order to increase the efficiency of the company. The author signs here. Since the document is considered internal, then registration is carried out on A4 paper.
- External- sent to higher authorities. This type is signed only by the head of the company, and it is printed on company letterhead.
In both cases, the date is set on the day of writing and signing.
- Information - As a rule, they are compiled regularly; they provide detailed information about the methods and features of the work. They can also be used to convey ideas for improving the work process to management.
- Reporting- report the results of the executed order in a specific period. They are usually composed of the lowest level employees.
- Initiative - those where the employee proposes to the management to make a certain decision in connection with specific events - violations, downtime, etc.
Internal memo
Often, among the reports, you have to write “repressive” notes to your superiors, calling out employees as boors and lazy people. They should be drawn up especially carefully, because even the slightest flaw can lead to trouble in the future. Violation of discipline is grounds for financial penalties; only for this purpose, compelling arguments must be given in the document. An incorrectly formulated document can be filed in court, complaining that management is maliciously infringing on the rights of a specialist. Therefore, it is important to know how to write a memo correctly.
Document structure
The memorandum includes two or three semantic sections:
- Actual the part where the reasons for the incident that prompted its formation are stated, with a detailed statement of the accompanying circumstances.
- Analytical - presents an analysis of the situation with the potential consequences of the incident and various options for eliminating the problem.
- Summarizing the part where the speaker describes his opinion, gives convincing arguments and recommends taking some specific actions to resolve the incident. And then the leader himself decides what sanctions to take. Since the authorities do not have time for investigations, most often they agree with the author’s proposals without delving into the details.
External memo
You can compose a memorandum in both text and tabular format. The analytical section in the document may be missing depending on the type of issue. In this case, the document has only the factual part and the conclusion with solutions to the problem. Using it, you can make not only proposals for improving some production processes, but also express your dissatisfaction with the measures taken. Before you start writing a report, you need to clearly formulate the problem or your point of view and only then begin to present it on paper.
"Human Resources Department of a Budgetary Institution", 2010, N 6
Drawing up and execution of reports and memos
Office memos and memos belong to the internal documents of the organization and are by no means uncommon, and are quite often requested by regulatory authorities in the event of inspections. At the same time, employees of personnel services, as well as heads of departments, as a rule, have questions about the procedure for drawing up and processing these documents. In this article, we will consider the existing norms on this issue, and also summarize arbitration practice.
Legal regulation of official registration
And memos
There is currently no single normative legal act defining the term, as well as regulating the procedure for drawing up and processing official and memos. The Brief Dictionary of Types and Varieties of Documents, developed by the Main Archive, VNIIDAD in 1974, offers the following definitions of these terms:
A memorandum is a document addressed to management, setting out any issue with the conclusions and proposals of the originator;
An official note is a note about the performance of some work, sent by one official to another.
The All-Russian Classifier of Management Documentation OK 011-93, approved by Decree of the State Standard of Russia dated December 30, 1993 N 299 (as amended on June 8, 2009, hereinafter referred to as OKUD), contains mention of a memorandum only in connection with violation of labor discipline (unified form code N 0286041). It is usually drawn up by the head of a department in order to inform the head of the organization about any situation and encourage him to make a decision.
But memos are drawn up not only in cases of violation of labor discipline. They can be used to notify the employer about the progress or results of work, the need to provide additional funding, labor or materials, etc. That is, memos provide a vertical connection between the levels of the official hierarchy and are submitted by lower officials to higher ones. Such notes can be valid within the organization or sent to higher authorities.
Regarding the memo, the following can be said: in the OKUD there is no mention of such a document, however, in many regulatory legal acts regulating the activities of civil servants, it is mentioned along with the memo. Since there are no special requirements for its formatting, we recommend formatting it in the same way as a report, with the only difference being that an official of the same management level will be indicated as the addressee (correspondence takes place between departments). Most often, internal memos contain questions, requests, proposals for material and technical, information, organizational and economic support.
It is also necessary to talk about the storage period for documents of this type. According to paragraphs 408 and 413 of the List of standard management documents generated in the activities of organizations, indicating storage periods, approved by Rosarkhiv on 10/06/2000 (as amended on 10/27/2003), official and memos are stored for one year. After this, they can be destroyed in accordance with the procedure established by law.
Preparation of reports and memos
For the preparation of a report or official note, there are rules set out in GOST 6.30-2003 “Unified documentation systems. Unified system of organizational and administrative documentation. Requirements for the preparation of documents” (hereinafter - GOST R 6.30-2003). The first thing you should pay attention to is that the documents are prepared on forms. Requirements for document forms are established in section. 4 GOST R 6.30-2003. In particular, it is indicated that the standard formats for document forms are A4 (210 x 297 mm) and A5 (148 x 210 mm). For the production of forms, white paper or light-colored paper is used. Each sheet of the document must have margins of at least 10 mm - right and at least 20 mm - left, top and bottom.
In addition, let’s pay attention to the composition of the details and the rules for placing them on a sheet of paper. The list of details used in the preparation and execution of documents is listed in section. 2 GOST R 6.30-2003. The most important and used of them in relation to the preparation of official and memos are:
Name of the structural unit;
Name of the document type;
Document date;
Registration number;
Title to the text;
Destination;
Signature of the compiler (indicating the position);
Visa document approval;
Resolution.
If an internal report (official) note is drawn up, the name of the structural unit - the author of the document - is indicated in the upper left corner. The name of the type of document must be written in capital letters (memorandum) and placed in the center or from the border of the left margin (depending on the chosen method for positioning the header part of the document - angular or longitudinal) with two line spacing.
The date and index of the note are written on one line. The date is formatted in Arabic numerals, for example: 02/02/2006, or in alphanumeric form, for example: February 2, 2006.
The registration number on an internal report (official) note, depending on the procedure adopted in the organization, can be affixed at the place of preparation or at the place of receipt.
As a rule, reports and memos have a title that briefly reveals the contents of the document.
The text of reports and memos is presented in the first person singular (“I offer”, “I ask”). In the resolution, information is indicated in the same order (for example, “I order”).
The text of the report (official) note has two parts. The first part reports the facts that gave rise to the document, and the second sets out specific conclusions, requests and proposals. If the text of the note needs to present an analysis of the current situation and possible solutions, this is indicated after the first paragraph, and only in the third are conclusions drawn and proposals for specific actions made. If the text contains several solutions, conclusions, etc., then it can be divided into sections, subsections, paragraphs, which are numbered with Arabic numerals.
In addition, information in reports and memos can be presented in tabular form. Columns and rows of the table must have headings expressed by a noun in the nominative case. Subheadings of columns and rows must be consistent with the headings. If the table is printed on more than one page, the columns of the table must be numbered and only the numbers of these columns are printed on the following pages. This is stated in clause 3.20 of GOST R 6.30-2003.
If there is an application, a note about it is made before signing.
The “Signature” detail includes: the title of the position of the person who signed the document (full if the document is not drawn up on a letterhead document, and abbreviated for a document drawn up on a letterhead document); personal signature; decryption of signature (initials, surname). It is allowed in the “Signature” attribute to center the job title of the person who signed the document relative to the longest line. When drawing up a document on an official's letterhead, the position of that person is not indicated in the signature.
An external memorandum is drawn up on a general form and signed by the head of the organization. In this case, the full or abbreviated name of the parent organization is used in accordance with the organization’s charter. The name of the author organization is located below.
After reviewing the note by interested parties, approval visas are affixed to it, including the signature and position of the person approving the document, a transcript of the signature (initials, surname) and the date of signing. For a document, the original of which remains with the organization, visas are affixed at the bottom of the reverse side of the last sheet of the original document. For a document whose original is sent from an organization, visas are affixed to the bottom of the front side of the copy. It is possible to issue visa documents on a separate approval sheet. It is allowed, at the discretion of the organization, to endorse the document and its attachments page by page.
If there are any comments, they are stated on a separate sheet, which is signed and attached to the document.
After a decision is made, the manager’s resolution is put on the document. The adoption of a resolution is the final stage of consideration of the report. The resolution, written on the document by the relevant official, includes the names and initials of the executors, the contents of the order (if necessary), the deadline for execution, signature and date. It is allowed to draw up a resolution on a separate sheet (clause 3.17 of GOST R 6.30-2003).
Here are examples of reports and memos.
Accounting Department to the Chief Doctor
Memo of MLPU N 18
From 06/03/2010 N 8 to E. O. Simonov
About the allocation of funds
To participate in the seminar
On June 23, 2010, the training center "Professional Development" will conduct a seminar on
The topic "New in accounting and taxation", revealing
Recent changes in legislation necessary for competent
Carrying out work by accounting staff.
I ask you to allocate funds in the amount of 5680 rubles. for visiting
This seminar.
Application:
1. Program of the seminar "New in accounting and taxation"
2. Payment order dated 06/02/2010 N 56.
Chief accountant Kroshenina /A. V. Kroshenina/
Administrative and economic department Head of service
Service memorandum of information support
From 05/27/2010 N 24
About power outage
On Friday 28.05.2010 from 11.00 to 13.00 there will be
Electrical installation work is being carried out; in connection with this,
Power outage.
I ask you to take the measures necessary to prevent loss of information
On electronic media.
Head of AHO Vetrov /P. A. Vetrov/
Features of the design of reports and memos
In public service institutions
In general, office work and the preparation of reports and memos in public service institutions comply with the rules established in GOST R 6.30-2003. At the same time, individual departmental legal acts may establish cases of their preparation and design features. In particular, Order of the Federal Customs Service of Russia dated October 18, 2004 N 160 approved the Standard Instructions for office work and archive work in customs authorities. In Sect. 3.8 indicates three types of notes - reporting, official, explanatory.
A memorandum is understood as a document addressed to the management of a customs authority or structural unit and informing about the current situation, a phenomenon or fact that has taken place, work performed, containing the conclusions and proposals of the compiler. It is prepared both at the initiative of the compiler and at the direction of management. The memorandum is drawn up on a standard sheet of A4 paper and has the following basic details: name of the structural unit, addressee, name of the document type, date, number, title to the text, text, signature. The order of arrangement of the details of the report is specified in Appendix 8 to the Standard Instructions.
Office memos are used to resolve operational issues that arise in the management activities of structural divisions of the customs authority (requests, clarification of tasks, information on requests, clarifications, etc.). These notes are compiled only on those issues that require mandatory documentary evidence. Correspondence between departments on issues that can be resolved promptly and do not require documentation is not permitted.
The preparation of official notes is carried out in the same way as memos.
In some legal acts there is only a mention of this type of document as an official or official note, for example, in the Instructions for office work in the arbitration courts of the Russian Federation (first, appellate and cassation instances), approved by Order of the Supreme Arbitration Court of the Russian Federation dated March 25, 2004 N 27. In these In cases where there are no internal departmental instructions on this issue, it is necessary to be guided by generally binding standards, including GOST R 6.30-2003.
K. V. Shestakova
Journal expert
"Human Resources Department
Budgetary institution"
Signed for seal
An internal memo is a special form of document that is used in the internal environment of an enterprise and serves to quickly resolve current production problems. Typically, this document is drawn up with the purpose of introducing a new proposal and solving difficulties that have arisen, as well as approving or agreeing on certain actions.
It is important that in his memo the specialist shows himself in his field. If an employee, with the help of a document, shifts responsibility for the actions taken to another person or removes it from himself without offering a way out of the situation, then you should think about the professional skills of this specialist.
Purpose and types of this document
Service notes are divided by purpose and degree of accessibility.
By purpose, that is according to the type of information conveyed, highlight the following notes:
- Notes that contribute to decision making are requests or demands to consider any issue or proposal of a specialist;
- Information notes are a type of document that contains information that the employee wants to convey to management;
- Reporting notes - such documents are most often prepared at the request of management and contain detailed information about any past process.
According to the degree of accessibility, that is by openness to public viewing, notes are:
- Open – documents that are accessible to all or most employees of the organization;
- Confidential - notes accessible only to a narrow or limited circle of people.
In some cases, a memo is attached along with a number of other notes. For example, if it is necessary to issue a corresponding order based on a note, then it is drawn up. And if issues regarding the expenditure of funds by accountable persons are resolved, then an explanatory note must be drawn up.
To appreciate the purpose of memos, you need to know that in large enterprises, mistakes in the preparation of such a document can lead to the loss of a huge amount of time, as well as uncoordinated work between departments.
A memo is a kind of way of communication between departments, structures or workshops. Usually it is drawn up by an employee or head of one department addressed to the head of another department.
Interaction between departments is the main need in the work of the entire organization. If it is interrupted or stopped, then the organization is working ineffectively, which means there is a significant opportunity to reduce profits and, possibly, increase losses.
Form and content
As for the content of memos, most often they cover production-type issues, material or technical problems, economic issues, as well as issues related to information support.
A simple example of using memos would be a broken photocopier in a department. An employee can send a memo to the head of the material department with a request to allocate money for new equipment, and a memo can also be written to the technical department with a request to repair an existing copier.
In its own way form memos do not have a specific generally accepted standard. However, each organization and, moreover, each department has its own standard for writing memos, which should be adhered to by employees of this department.
An example of writing a memo is presented below.
Chief Accountant ___________________
SERVICE NOTE
Due to a printer breakdown in the marketing department, I ask you to allocate _____ rubles. to a bank account to purchase new equipment.
Marketing Director:________________________________.
" "___________ 2016
This form of writing memos may differ at each enterprise, so you should not follow it unquestioningly.
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Rules for proper design
You need to start your memo with an explanation of the current problem or situation. It must be emphasized what exactly was the reason for writing the note. After this, you need to list what kind of response is expected to be received from this appeal, name the exact request and, if necessary, the amount that is planned to be realized.
Signature on this document is the person who writes the note. Very often it is signed by the head of the department.
If the company requires it, then under the signature visas of persons are affixed who are interested in this request. Initials, surnames, signatures and dates are listed. In some cases, positions are added. A visa is a kind of consent of the person to the contents of the memo.
In order to be able to refer to the compiled memo, if necessary, it must be registered at the enterprise.
Drawing up a memo in electronic form
Such a document can be drawn up in electronic form, if such a form is acceptable at the enterprise, which must be indicated in the organization. In this case, this is an undoubted advantage of the enterprise, since sending a note is simplified and the time for its consideration is significantly reduced.
You need to know that drafting a note in electronic form is not much different from a paper template.
One nuance of an electronic note can be considered that it does not contain the name of the addressee. It is written in the address line. If the note is sent to a specific person, then you need to write his first and last name in the subject line.
When sending a letter electronically, the department signature is most often already automatically inserted, which can significantly save writing time.
When sending a note you need to request read receipt letters. This is needed as proof in various cases that you actually sent a memo at a certain time.
Certain nuances of drafting
Although a memo is a generally accepted document that does not have specific standards, its composition contains various features that arise depending on the purpose of writing the memo. We will look at these features below.
For purchase
A memo for the acquisition is written to the head of a specific department.
In it indicated, what needs to be purchased, in what quantity and for what purposes.
Per employee
A memo that is written to a specific employee is a memo.
It is drawn up according to all the rules with the only difference: the memo is written from a lower-ranking employee to a higher-ranking boss.
To replace old equipment
The peculiarity of such a document is that it is necessary to list all the reasons for replacing such equipment so that they are considered appropriate and the request for replacement is carried out.
For bonuses
The note must list all the reasons why the bonus may be paid. This could be excessive working hours, a large volume of work performed, or working while on legal leave.
About promotion
In this note you need to list the reasons for the possible increase. This could be an increase in responsibilities, quality of work, or provision of additional services.
About underpayment
In such a note you need to indicate the amount that was not paid in addition for some reason. Possible reasons should also be indicated. Perhaps it is worth stating whose fault is behind the non-payment of funds.
About the breakdown
When writing a note about a breakdown, you need to name the broken equipment and indicate what type of breakdown occurred and why the equipment failed.
On failure to provide or transfer documents
First of all, here you need to indicate the name of the document, as well as the time frame within which the document must be transferred.
Thus, by observing all these nuances, you can competently draw up a memo that will help in resolving any important issue.
Importance of the document
To appreciate the importance of memos, it is worth understanding that this type of document will help to avoid many major misunderstandings between departments, work downtime.
For accounting and tax purposes, the memo plays an important role, since these are financial issues that require special attention and compliance with the slightest nuances.
Memos are also effective form of refusal in anything. This document implies a complete absence of negative tone. Criticism is possible, but it should not be directed at one person or department.
Thus, a memo is a universal means of solving many problems. A correctly drawn up document will ensure the effective and fruitful work of the organization.
An example of working with office notes in an electronic document management system is presented in the following video:
This document should be drawn up if an employee (no matter what position he holds in a given company) considers it necessary to bring something important to the attention of the head of the company and understands that the matter cannot be resolved without his personal intervention.
Attention! A memo is often confused with a report.
These two categories of written requests within the company are really similar in the most important way - they are information-oriented and imply certain actions from the person to whom they are addressed.
They relate either to a particular specialist or to the activities of a specific department. Nevertheless, the memo is more hierarchically colored: it is always written “from the bottom up”, that is, from a lower-ranking specialist to a higher position.
An official letter can be addressed to a representative of the same rank as the author, and to someone who is lower in position. Moreover, it is also addressed to representatives of partner organizations. In fact, a memorandum is a subtype of an official one, just like an explanatory one.
Regarding the difference between a memo and a report, see the specialist’s commentary.
Should a manager draw up a document?
He should, but in cases where he wants to convey something to the attention of a specialist or the head of a department and expects specific actions in response.
What sections does the memo consist of?
As already stated, There is no specially established sample for such paper. However, there are rules for writing, according to the rules of business communication, as well as the internal regulations of a particular company.
Samples of such a note are usually available in the company’s local documents - in paper form or are provided to the employee along with an internal corporate e-mail. In the latter case (if it is customary for your company to address requests electronically), you need to use the read receipt function.
Yes, similar the document always contains:
- full name of the company and structural unit (where it is written from);
- registration number;
- indication of the addressee (you must mention the rank, surname and initials, or the full first and patronymic);
- name of the paper and its purpose (for example, a memo for repairs);
- text – the information part (concise and to the point) and what actions are expected from the addressee;
- date of;
- signature with transcript.
You need to write concisely and to the point, remembering that service time is limited for each employee and it is expensive.
Important! Errors in writing language are not allowed. You should also avoid clumsy and overly confusing and cumbersome phrases that can be interpreted with multiple meanings and distort the meaning of what you want to convey.
The principle of writing is always the same: what happened - what do you want - why do you think that the one you are addressing should do this. Writing a note on letterhead with the company logo will add additional weight.
It is also good to indicate the business consequences of the current situation and how the recipient's intervention will correct it. For example, someone violates the internal routine and causes discord in the team, resulting in disunity in the department and disrupting the team spirit necessary to increase sales.
It is best to stick to a business-like, neutral style. when contacting. Accordingly, you cannot use obscene, slang phrases, emotionally charged reviews, especially abusive, offensive or unethical ones.
If you want more than one action from the recipient, you must specify them in a numbered list, each on a new line, separated by a semicolon.
Step-by-step instructions: how to compose correctly?
How to write a memo to the director using the sample correctly? In the upper right corner, the “header” of the document is drawn up - to whom and to which department the paper is being transferred, be sure to indicate the position and passport details. Below, in the center, is the memo and its purpose (for example, for repairs, or for write-off, for promotion or bonuses for an employee), and the registration number is also there.
Below is the text - the essence of the question, first the informational part, then what you want (for example, I ask you to issue an order for inspection in relation to such and such an incident), or I ask you to replace the following equipment in such and such a department (by first informing why this should be done) to do and in what condition the existing equipment is).
Let's give a specific an example of what such paper might look like.
General Director of Lotos-V LLC
Sergeev Sergei Sergeevich
from senior sales manager Ivanova I.I.
SERVICE NOTE No. 21
(for repairs and replacement of equipment)
I would like to bring to your attention that the computer equipment in the sales department of Lotos-M LLC is unsuitable for further work and needs to be replaced and repaired. So at the moment, out of 8 computers (at the rate of one for two employees), 5 are completely inoperative, another 2 were recognized by the system administrator as subject to repair. Because of this, interaction with customers is slowing down. Employees are forced to use their own personal laptops and tablets. The printer is also considered beyond repair because it is very old.
I ask you to:
- purchase 5 new computers;
- order the repair of 2 computers;
- replace the printer in the department.
Sincerely
senior sales manager, Ivanova Irina Ivanovna (signature).
So, it is clear that if an employee wants something from another employee, especially from a boss, this must be prepared in writing and according to the template established in a particular company, in accordance with business ethics.
Only this guarantees that your appeal will not remain unattended and will be given a comprehensive answer, and only in this way will your appeal be regarded as rational, and not as a private request that management (top or general) can ignore.
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