An example of a complaint to Rospotrebnadzor about a low-quality product. Formation of a complaint to Rospotrebnadzor according to the sample
Rospotrebnadzor is a government organization designed to protect consumer rights. If you believe that a service provider or seller has acted unlawfully towards you, you can complain about him to an official authority. Applications submitted in written or electronic form are accepted. You can also make an appointment in person. Before contacting Rospotrebnadzor with a complaint, it is important to make sure that the document is drawn up correctly. Any violation of the application form may result in automatic denial of consideration.
What complaints are addressed to Rospotrebnadzor?
Before writing a statement, you need to make sure that your case falls within the competence of this organization. The full list of responsibilities is specified in the relevant government decree. The list includes:
- checking compliance with consumer service standards;
- sanitary and epidemiological surveillance;
- certification of specialists;
- control of correct accounting and statistics.
What complaints can be addressed to Rospotrebnadzor? The consumer has the right to express dissatisfaction with the quality, level of safety or lack of information. If any damage was incurred as a result of the actions of the supplier of the product/service, you can demand compensation. Claims regarding the level of safety may be associated with a threat to your health or life, or non-compliance with environmental standards. A complaint about information is filed if the seller refuses to provide reliable information about a service or product.
Before submitting an application requesting an unscheduled inspection, you should express your complaints to the seller/service provider. If he ignores the request or rejects it, you can take action. When an incident involves a threat to health/life, the authority must be contacted immediately.
If Rospotrebnadzor considers that your application is not without merit, the organization’s employees can carry out the following procedures:
- check the documentation and certificates of the object of claims;
- carry out activities designed to confirm and eliminate violations;
- impose a fine;
- suspend the company's activities for three months;
- go to court;
- report to law enforcement agencies a demand for the arrest of the accused.
You can file a complaint here.
In order for a claim to be accepted, it must indicate the name of the addressee organization (central or territorial branch). Alternatively, you can write to the name of a specific official (full name or just position). The application also displays:
- Full name of the applicant (for foreigners, patronymic is not required);
- postal address for receiving a response;
- the essence of the claim or proposal;
- date;
- applicant's signature.
Documents or some materials are often attached to the complaint to Rospotrebnadzor. Originals and copies are accepted. The appeal must be registered within three working days from the date of submission. Consideration of the application lasts no longer than 30 days, provided that it was immediately submitted to the correct address and is not considered non-standard. To avoid unnecessary travel through authorities, it is recommended to contact the territorial office of Rospotrebnadzor located at the place of residence or location of the subject of the proceedings. Most applications received by the central authority are redirected there.
It also happens that the issues raised in the claim fall within the competence of several institutions at once. The applicant is notified of the need for additional shipments at the specified address. Those who wish to report their complaints “live” can sign up for a personal appointment, the days and hours of which are determined by the work schedule of a particular department. You must have a passport or other identification card with you, as well as documents and materials related to the case (if any).
How to contact Rospotrebnadzor with a complaint via the Internet
The easiest and most convenient way to convey your complaint to consumer supervision employees is to fill out an application on the website. If the request involves an unscheduled inspection of a problematic object, you will need to register on the government services portal (USIA). If an audit is not required, simply fill out the following form. Registration in such cases will not be required. In connection with the spread of Internet resources actively calling for suicide, a special website was created where you can file a corresponding complaint.
Electronic messages are submitted for processing to territorial and central offices. Persons contacting Rospotrebnadzor with a complaint via the Internet must indicate their full name and address (E-mail is sufficient, but if you want to receive a response in writing, indicate a regular one). The materials attached to the case are also submitted electronically. You should adhere to the technical restrictions established by the site administration:
- maximum message size – 2000 characters;
- size of the attached file (all major formats are supported, but it’s better to double-check) – no more than 5 MB;
- You can only add one file, so if you have several materials, they should be archived (rar and zip formats).
If the volume of the application together with the attached documents does not make it possible to fulfill these requirements, you will not be able to use the service. You will have to send a complaint to the Rospotrebnadzor office in the traditional way. You can find out the postal addresses of institutions on the official website.
You can file a complaint here.
Questions and answers
— I filed a complaint with the Rospotrebnadzor office at my place of residence. A notification was received that the application was rejected due to the inability to understand the essence of the matter. What to do?
— Even if you have figured out where to file a complaint with Rospotrebnadzor and have provided your details correctly, it is not a fact that the paper will be accepted. It is important that the nature of the complaint is clearly stated. If the organization's employees find the wording confusing, the application will be rejected. This must be reported within seven working days. Repeat the message and try to make it as clear as possible. The presence of any threats or obscene language is also grounds for refusal. If an appeal on the same issue is repeated without providing new facts, a notice of termination of correspondence will be sent. The applicant may also be refused without explanation. When it comes to some state secret, the sender is informed that it is impossible to provide information.
— Can I complain to Rospotrebnadzor about an unfair decision by a judge?
— Formally, no one bothers you to send an application to appeal such a legal decision, but this has no practical meaning. According to the current constitution, issues of justice in the Russian Federation can only be decided by the court itself. It is considered independent from the executive and legislative branches. Court decisions that seem unfair are appealed in accordance with the procedural procedure established by law. Any outside interference is unacceptable and Rospotrebnadzor is no exception.
— What complaints does the central office consider?
— The vast majority of claims are resolved locally, but some issues can only be resolved by senior management:
- Complaints about the actions/inaction of officials working in territorial and central authorities.
- Repeated appeals regarding decisions made by heads of local governments or their deputies.
- Requests requesting clarification of specific provisions of regulatory and legislative acts on issues within the competence of Rospotrebnadzor.
- Proposals for improving the activities and regulations of the organization.
Like any appeal, a sample complaint to Rospotrebnadzor should be submitted in two copies, on one of which the office must put a mark of acceptance.
Products of inadequate quality and poor quality services are provided and sold all the time. We will tell you how to deal with this and what priority measures to take in this free resource article. In addition, the page contains a free sample complaint to Rospotrebnadzor, and it can be downloaded via a direct link.
Mandatory components of a complaint to Rospotrebnadzor
:- In the upper right corner, the addressee's data is entered in strict accordance with the territorial supervisory authority. Here you can specify the head of the structural unit;
- Next, write the details of the author of the message;
- In the middle of the sheet is the name of the document;
- When narrating content, you need to adhere to brevity and specificity. Excessive use of descriptive phrases and emotional components will be unnecessary. It is better to compose a message to Rospotrebnadzor slowly, thinking about each phrase and making references to the legal norms that were violated;
- At the end, you need to summarize and complete the text with requirements, applications of evidence and your own signature. In the case where the complaint is collective, the document is endorsed by all applicants.
Problems constantly arise in the consumer market. Unpolite staff, discrepancies between prices at the checkout and the information on the price tags, low-quality goods and services. A complaint to Rospotrebnadzor will solve many problems, protect your rights and punish negligent workers. Read more about how to properly file such a complaint online via the Internet and in the usual ways in our material.
Functions of Rospotrebnadzor
The Rospotrebnadzor Office is a government body that monitors compliance with rules and regulations in the consumer sector. This body protects the consumer rights of every citizen. In other words, the organization controls everything in situations where a person purchases or sells goods and services. Let's understand the functions of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare.
Inspection of organizations and individual entrepreneurs in the consumer market | This includes inspections of businesses in the catering sector - various canteens, cafes and restaurants, no matter what level or segment. The sale of food products is also within the competence of Rospotrebnadzor - from a stall and a small shop to the largest hypermarkets and malls. Private and public medical institutions are also under the supervision of the service. The department also monitors the activities of any organizations providing services - from management companies to hotels and airports. |
Protection of citizens' rights | Rospotrebnadzor employees are required to respond to consumer complaints to Rospotrebnadzor for the protection of consumer rights. They sold a low-quality product, provided a low-quality service, refused to fulfill the legitimate requirements of the buyer - all this can be complained to the Rospotrebnadzor department. |
Study of viruses and bacteria in goods, epidemic control | Employees of the Rospotrebnadzor department are also involved in checking the quality of products, so the presence of pathogens in food and other products is also their function. |
Control of inspection of imported goods | Low-quality and dangerous plastic in toys, illegal sales of imported raw materials - these problems can be addressed to Rospotrebnadzor. |
Implementing quarantine and checking for infections | The management department of Rospotrebnadzor is responsible for monitoring the epidemiological situation in the country as a whole and in certain localities in particular. Epidemics of intestinal infections, influenza and other things - all this is controlled by this body. |
Improving the well-being and health of residents | Rospotrebnadzor must make proposals to improve the health situation of citizens every reporting period established by the government. If there is a difficult situation in your area of the city, for example, with air emissions from a certain enterprise, you can write a complaint to Rospotrebnadzor and it is likely that the employees will be able to help resolve this issue. |
Grounds for a complaint to Rospotrebnadzor
The law does not establish restrictions on topics for complaints to Rospotrebnadzor. You can study the functions of the body, decide whether your complaint is related to the provision of services, sale of goods, well-being and health. If yes, you can prepare an appeal. But still there are several restrictions.
- An anonymous complaint to Rospotrebnadzor will not be a reason for inspection. This is stated in Federal Law No. 277. If the person who sent the complaint cannot be identified, then appeals and statements will not be a reason for an unscheduled inspection. There is a caveat - anonymous complaints are possible through publications in the media.
- You also need to understand that even after the start of the verification, it turns out that the application contains deliberately false information or simply unreliable information, the verification process will be terminated. Moreover, in this case, the Rospotrebnadzor department may, through the court, recover from the applicant the funds spent on the inspection. Therefore, there is no point in lying and slandering.
- From January 1, 2017, before writing a complaint to Rospotrebnadzor, a consumer must contact a legal entity with a claim to eliminate violations of consumer rights. If this has been done, but the legal entity has not complied with the requirements, then you can already prepare a complaint - then it will be legitimate. Read more in the information about new requirements for consumer requests for unscheduled inspections.
The reason for this innovation is the change in Federal Law 277, which protects the rights of legal entities.
How to file a complaint with Rospotrebnadzor?
We decide which territorial department we are sending the complaint to. Depends on where you live or the location of the entity against which you are filing a complaint. In any case, if there is any error with the choice of location, the complaint will be transferred to the correct department through internal channels.
Contact details for the local office can be found on the department's official website. Select the desired region from the list. On the right is the branch address. If you click on the name of the region, you will be taken to the website of the desired territorial office.
There are several ways to submit a complaint to the consumer watchdog.
- You can submit your application in person after finding out the office hours of the department you need. Information is available both on the website of the territorial body of Rospotrebnadzor and on information stands in the department.
- Registered mail is also allowed - send with return receipt requested.
- The easiest way to send a complaint is to write an appeal using a special form on the official website of the department. Each complaint is registered, after sending you should receive a notification that the complaint has been accepted. Unfortunately, the form on the site often malfunctions, and after filling out all the fields, the information may be lost and not sent. Therefore, we recommend saving the complaint in a text document and only then trying to send it.
- If you are registered on the State Services portal, you can write a request through a special form on this site. Moreover, in this situation, specialists will work faster - after all, your passport data is checked at the stage of registration on the portal, so there is no need to waste time on this procedure.
- Emails are also accepted - find out the required address on the official website of the territorial department of Rospotrebnadzor.
- Finally, if you have a fax machine, you can send a fax request. But to do this, you will have to call the reception and make sure that the fax works in the branch you need.
- There is also a hotline for the management of Rospotrebnadzor, where they can advise on the intricacies of your particular request and suggest the necessary contact information: 8-800-100-1858.
Having decided how the appeal will be sent, begin to draft it, taking into account the requirements of the law, the civil code and the subject area of the complaint.
There are general requirements for any complaint that is sent to the executive authority that monitors the implementation of the law and respect for the rights of citizens.
The complaint must include:
- In the header is the name of the body where the complaint is being written. If this is possible, then it is worth indicating the official. The easiest way is to copy the data from the territorial administration website. So we write: to the head of a department of such and such a department of Rospotrebnadzor for such and such an area. Don't know your boss's first and last name? Just write to the head of the department.
- You are required to indicate your data - last name, first name, patronymic, date of birth. It is not necessary to rewrite your passport data.
- Please indicate the address to which the response to your request will be sent. Indicate the exact postal address, including zip code (you can find out by address using search sites). Additionally, you can indicate your email address and contact phone number, where specialists can clarify the information from the complaint.
- Indicate the date the complaint was written and indicate your signature, surname and initials at the bottom of the document.
How to submit a complaint to Rospotrebnadzor so that it is not rejected? If you claim something in your complaint, it is advisable to back it up with evidence. Make copies of the necessary documents (checks, etc.) that confirm your information, and attach them to the printed letter. If you are sending your request via email, please attach scanned copies. We invite you to familiarize yourself with an example of a complaint to Rospotrebnadzor ().
It sets out the basic laws that are used to protect you in the consumer market. All you have to do is fill out the subject area - describe the essence of your complaint, briefly and without emotion, outline the entire chronology of events that forced you to demand the restoration of your rights.
Nuances of complaints against various organizations
Of course, a complaint against the management company to Rospotrebnadzor will be different from a complaint against neighbors (for example, here is more detail on that). Let's look at the main nuances of applying to various organizations.
Complaints about low-quality products
In order to competently protect your rights in the field of selling goods to consumers, you will have to familiarize yourself with the second chapter of the “Law on the Protection of Consumer Rights.” So, it specifies various standards that will allow you to defend your opinion and save money and time.
- Your rights as a consumer are specified in Article No. 18 - there you can read about what you should write if you are preparing a complaint against a store to Rospotrebnadzor if you purchased a non-working TV or other product.
- Article No. 19 talks about the time frame that you have to put forward demands to the owner of the enterprise.
- In the articles, you will learn in what time frame a defect in your product must be eliminated and a replacement for a bad product must be made. This mainly helps when writing a complaint about an online store to Rospotrebnadzor. Electronic trading platforms like to delay deadlines and try not to change the product, taking advantage of the fact that they are far from the consumer.
Complaints about poor quality services
- Complaints to Rospotrebnadzor regarding housing and communal services, according to the body itself, have become almost the most popular in Russia. You need to understand that the service provided under the contract must be performed in full. If you pay for heating, it means it must be supplied all season. Water, gas, electricity, housing maintenance - all this can be resolved with the help of an application to the authority in question.
- Few people know, but a complaint to Rospotrebnadzor against a bank can help in imposing loan insurance. For example, you take out a mortgage, and the manager says that you cannot get it unless you buy insurance at the same time. This contradicts the third chapter of the consumer protection law. Therefore, you can safely take our example of a complaint to Rospotrebnadzor, change the word “product” to “service” and describe what is happening. Your rights will be restored.
Complaints about neighbors
If everything is clear with goods and services, then what about the neighbors? Here it will help to understand that consumer supervision authorities monitor not only compliance with the Labor Protection Regulations, but also articles, including the Housing Code. According to Article 30 of this document, every citizen has the right to a peaceful existence in his apartment or house, and the owner of the premises is obliged to maintain the premises in proper condition, as well as to respect the legitimate interests of neighbors.
Study the sample complaint to Rospotrebnadzor against neighbors () - it is slightly different from an application for goods or services, but quite simple. The basic requirements for paper are the same, but there are nuances.
You can complain about:
- constant cluttering of the apartment with things that smell terrible;
- the use of the apartment as a hairdressing salon, due to which the house stank of nail polish and other cosmetics;
- stairwells are closed or constantly dirty;
- After repairs, the entrance is damaged or dirty.
All this can become a reason and basis for a complaint to Rospotrebnadzor against neighbors. Specialists will measure harmful substances in the air, and if your complaint is confirmed, negligent neighbors will be fined and required to eliminate factors that violate the rights of other residents.
Reasons for Rospotrebnadzor’s refusal to consider the complaint
There are cases when Rospotrebnadzor will not consider your complaint.
Competence of other services | There are situations when it is not very clear where to complain. For example, your neighbors are doing renovations - it’s terribly noisy and smells of construction materials. If you contact Rospotrebnadzor about the smell, then there will be a mistake with the noise. In such a situation, you need to write to the district police officer. Therefore, the noise complaint will remain unanswered and unanswered by officials. |
No required details in the complaint | You forgot to indicate your full name, address for sending a response to the complaint, and other data. |
No substance to the complaint | You must understand that a complaint is an official document, so you need to avoid an emotional style of writing, describe everything briefly and without unnecessary information and your “additions.” Only the facts, only the essence. |
No confirmations | You claim that you were sold a low-quality product, but you do not have it, just as there is no evidence that it was purchased in your store. This is a difficult situation, and the complaint may remain unanswered if you do not at least include a receipt for the purchase. Yes, it is possible to find out whether there was a purchase without a receipt, but you need grounds to start checking. |
At first there was no claim against the legal entity | By law, you must try to resolve the problems yourself by submitting a complaint to the company. Write a claim in free form, go to the store and hand it in, having received a signed copy. Or send by mail with notification. |
If you think that the fact that the Rospotrebnadzor department has not responded within 30 days is illegal, and you have filed a complaint according to the rules, you need to contact the prosecutor’s office with a complaint against Rospotrebnadzor specialists. The appeal to the prosecutor's office is written in free form, indicating your data. It is necessary to attach a copy of the complaint to Rospotrebnadzor, to which no response was received.
Lawyer at the Legal Defense Board. He specializes in administrative and civil cases, compensation for damages from insurance companies, consumer protection, as well as cases related to the illegal demolition of shells and garages.
In the event of a conflict situation with the seller, the consumer can protect his rights by contacting Rospotrebnadzor. The organization operates at the federal level, having its representative offices in all regions of the country.
Supervisory responsibilities include reviewing consumer applications, conducting examinations and issuing an opinion on the merits of the claim. Rospotrebnadzor has the authority to conduct unscheduled inspections based on signals from citizens and make determinations against organizations that have violated trade regulations.
The Chief Supervisory Authority is established to protect the rights of consumers in all consumer transactions, including consumer goods and services. The presence of claims against medical, banking, and utility organizations are also considered upon submission of an application.
Violation of the rules of the hostel by neighbors and the management company, construction or insurance companies requires an appeal to the main supervisory authority for consumer protection.
In modern conditions, you can use the services of the official portal on the Internet. By submitting an application online, you can count on a timely and thorough investigation. The scope of tasks and official responsibilities that Rospotrebnadzor solves is includes the following areas:
- consultation of citizens on consumer rights, receiving applications and complaints;
- control over the implementation of various types of trade promotions, promotional events and receipt of prizes;
- sanitary control over public, social and civil institutions;
- checking the quality of food products from all trade segments;
- test purchases and unscheduled inspections at public catering establishments;
- health checks of foreign citizens arriving in our country for work and residence;
- compliance with the Labor Code of the Russian Federation, control of the activities of legal entities and individual entrepreneurs;
- prevention and warning of the population in the field of a healthy lifestyle and epidemic prevention.
Despite such an extensive list of tasks, the majority of citizen complaints concern conflicts with trade structures and companies providing consumer services.
When a buyer has purchased low-quality goods or services, the first step is to establish an authority that will deal with the problem. Of course, you can file a claim in court if there are compelling reasons. But conducting a pre-trial review helps resolve the issue faster and no less effectively. Moreover, the court has a positive attitude towards the fact that the plaintiff, represented by the consumer, tried to resolve the dispute peacefully, and has in hand the conclusion of Rospotrebnadzor.
A statement of violation of consumer rights must be strictly reasoned, exclude emotions and be supported by factual materials. The applicant should remember that a groundless complaint will not be allowed for consideration; if there are errors or unclear points, it will be returned for revision. The consumer has the opportunity to make a claim if the seller refuses to comply with the terms of the trade regulations established by the Federal Law “On the Protection of Consumer Rights”. Basic provisions of the law consist of the following legal provisions:
- 1. The buyer has the right to quality goods and services. The seller is obliged to notify about the presence of defects before concluding the transaction, while reducing the price of the goods.
- 2. Safety is one of the main conditions of purchase. The presence of qualities and characteristics of a product that threaten the health and life of the buyer leads to criminal liability for the seller.
- 3. The seller must provide documentary and information services to familiarize the purchaser with the properties of items and services. In this case, it does not matter when or whether the citizen intends to purchase products at all.
- 4. The seller is directly responsible to the buyer for poor quality goods. Goods of good quality can also be returned within the established time frame without explanation.
The applicant must indicate what he expects as a result of the inspection and what violation he draws the attention of the supervisory authority to.
A fair indication of the violations that affected a specific person will help other buyers not to fall for a low-quality product. This is due to the fact that filing an application sometimes triggers an unscheduled due diligence audit of the trading organization. Identified violations result in significant fines for those found guilty of non-compliance with trading rules. The presence of several statements from independent citizens about violations of one legal entity under control will allow the closure of a retail outlet for several months and the imposition of large fines.
Information received by Rospotrebnadzor from dissatisfied consumers undergoes strict control and verification. Sometimes independent examinations are required to confirm or reject the seller’s guilt. Participants in the conflict should be aware that the payment for the work of experts is ultimately made by the losing party. Before proceeding with the dispute, certain steps must be taken:
- try to resolve the issue peacefully. Explain to the other party to the conflict all the consequences of contacting the supervisory authorities. The work carried out must be documented, which will allow you to substantiate your position when writing a complaint;
- a complaint is a legal document, so you should exclude emotions and focus on the essence of the matter. The description of the situation should be consistent, but brief enough;
- the application must contain references to legal provisions. It is necessary to indicate what rules and laws the opposing party violated;
- decide on the review period. The standard request is to resolve the claim within 10 days;
- the evidence base must be present in full, copies of receipts, checks, and other documents confirming the purchase must be attached. If there is no proof of payment, evidence of a purchase made at the point of sale may be required.
It will not be possible to file a complaint anonymously or without evidence, since such statements are not accepted for consideration. An entry in the book of complaints and suggestions, which must be present at each outlet, is sufficiently convincing for the supervisory organization.
How to write a complaint to Rospotrebnadzor
Applications from citizens are accepted online on the official portal of Rospotrebnadzor. The text of the appeal must contain the necessary information regarding the claim. An example would be a discrepancy between the price, grade, and other characteristics of the purchased product stated in the price tag or invoice. You will need to indicate a specific name, attach a photo of the payment document and, if possible, the price tag. The displayed discrepancy will be the main argument for starting the check.
When writing an application on the official portal, you should adhere to established sequence when filling:
- select the “Rospotrebnadzor” tab;
- sequentially go to “Citizens’ Appeal”;
- followed by “Appeal Form”;
- You should fill in all the required fields, try not to put dashes or empty lines;
- attach photographs taken regarding the case;
- write your email address;
- Enter the code and submit your application by pressing a key.
Contents and form of filing a complaint
An electronic application is accepted for consideration if there are grounds. If the complaint is rejected for objective reasons, the applicant will receive a response indicating the reason for the refusal. Basically, the reasons are insufficient evidence, unclear and illiterate treatment. Therefore, before sending a complaint, you should weigh all available arguments and build a logical connection between the violated rights and the appeal to Rospotrebnadzor.
The consumer has the right to point out existing violations by referring to articles of the law, but professional control bodies will draw conclusions.
You should not write that as a result of what happened, the buyer demands that the trade organization be closed; Rospotrebnadzor will draw such conclusions independently during the verification of the complaint. If you have a problem and your rights have been violated, do not delay contacting us; they will always help you and sort out the situation.
Drawing up complaints to Rospotrebnadzor
It happens that after purchasing a product, you notice that it does not meet standards, the non-working state of certain mechanisms, a manufacturing defect (or even an expired product). Arriving at the store, you demand a refund for the product or an exchange of the product for a similar one, but are immediately refused by a careless seller. And for justice to prevail and your legal right to be satisfied, it’s time to write a complaint against a store or enterprise that provides poor-quality service or sells defective goods.
Before writing a complaint, you should thoroughly study the subject of the dispute. In addition, in addition to the law, there is a list of goods that cannot be returned, so if the subject of the dispute is on this list, writing a complaint will be pointless.
How to write a complaint to Rospotrebnadzor and against whom?
If you are absolutely sure that a violation has occurred on the part of the seller in the area of trade, feel free to write a complaint. In this case, information on how to properly file a complaint will be useful to you.
Stages of contacting Rospotrebnadzor:
- 1. Fill out in 2 copies.
- 2. In the upper right corner of the sheet, indicate the full name of the head of the organization, below is your contact information (an anonymous complaint will not be considered by the government agency).
- 3. Write the word “Complaint” in the center, and below state its essence. Recommendation: make links to articles of laws that, in your opinion, were violated by the culprit.
- 4. Do not forget to indicate the details of the culprit (full name of the individual entrepreneur, telephone number, legal addresses), if you have such information.
There are such features of filing a complaint with the Office: Rospotrebnadzor from the buyer:
- we submit a petition to the district authority; Each district has its own Office, for example, in St. Petersburg it is located at st. Stremyannaya, house 19;
- how to send? – this can be done by registered mail, submitted via the Internet (electronic complaint) or delivered personally to an authorized person;
- the application is drawn up in the prescribed form (sample can be downloaded);
- It is advisable to confirm the words of the claim with documents (for example, a check, an agreement, a written refusal from the store, a warranty card).
A letter of dissatisfaction to Rospotrebnadzor can be written not only against a store; it accepts applications against any authorities and companies that do not fulfill their official obligations to taxpayers by selling them low-quality goods or services. The list includes:
- restaurants or other catering;
- housing and communal services;
- tour operators;
- dentistry;
- veterinary clinics;
- dry cleaners;
- hairdressing salons;
- Post office;
- pharmacies, etc.
How to complain to Rospotrebnadzor about debt collectors?
It happens that the collection agency goes too far: it threatens, extracts money by force, breaks into your home, or you are bothered by frequent night calls. Rospotrebnadzor does not consider the activities of such companies to be legal at all, therefore, as soon as you correctly draw up a complaint, the government agency will begin proceedings.
In addition, you can submit a document regarding unlawful actions on the part of debt collectors at:
- Central Bank of the Russian Federation;
- prosecutor's office or police.
Complaint against the developer
More than once, things happen with the developer in such a way that the rights of investors under the equity participation agreement are violated. For example, this could be the imposition of special companies to provide services, payments for housing before the registration of the contract, etc. Such disagreements can be resolved by filing a complaint against the developer.
How can I complain to Rospotrebnadzor about neighbors for noise?
Lawlessness on the part of neighbors in a residential multi-storey building is a frequent occurrence. Constant drinking, noise, smoking on the landing - all these are violations on their part. Therefore, you always have the opportunity to restore order with the help of the competent authorities. You can submit an application:
- to the district police officer for exceeding the normal noise threshold;
- to the management company for unauthorized seizure of territories;
- to the SES for violation of sanitary standards (unsanitary conditions: garbage, cockroaches, etc.);
- V Rospotrebnadzor for the spread of harmful substances from residents throughout the territory of an apartment building.
The document is drawn up according to a standard template, indicating the full name of the person who is dissatisfied and setting out in detail the current situation.
Can you complain to Rospotrebnadzor about a bank?
Many banks distort information about commissions, impose additional services and do their best to hide important information from the client. Example: you may have claims against the bank for imposed insurance, for a loan agreement, for charging a one-time fee for opening an account, and much more. After receiving a complaint against the bank Rospotrebnadzor checks contracts and conducts investigations. If the bank is found to be at fault, then fines are levied on it, and in some cases the financial institution is deprived of its license.
To the service center
When our equipment breaks down, we immediately send it to a service center for repairs. But it’s not all that simple: they may unreasonably increase the price of repairs (not according to the price list), delay the delivery of the object for a long time, or not accept it for warranty repairs. The worst thing is when you pick up your item, and after a couple of days it stops functioning again. There is a way out - contact a higher authority Rospotrebnadzor with a claim.
To the insurance
It happens that when you provide documents to the insurance company regarding an incident (for example, under compulsory motor liability insurance), you are denied repairs or insurance payment. In addition, there may be such violations:
- refusal to enter into a contract with you;
- violation of the deadlines for consideration of your application;
- inflated insurance rates and demands to pay additional money;
- imposition of other insurance products.
Important! IN Rospotrebnadzor Only individuals can write a letter!
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