The WLAN indicator on the router does not light up. No Wi-Fi network
In this article we will tell you about such an interesting case. Our computer has Windows 8. A specific problem arose with WI-FI.
Here we have such an asterisk on WI-FI, “no connection, there are available connections.”
We are opening WI-FI. We see an available connection. And in theory, when we click on it, we should have a connection, but we see that a circle appears that it is trying to connect and then nothing happens.
First of all, we go to the Network and Sharing Center. Click change adapter settings. And we thought that the problem was in the settings, but our settings are automatic.
Let's now try to do some troubleshooting. Then click Network adapters and click Next. We see that problems are being discovered.
The Select a network adapter for diagnostics window appears and we click Wireless network and click Next.
And we see that our problem is not fixed.
That is, the troubleshooting module did not help us at all. Nothing started working for us.
Let's now go to the control panel. This is the upper right corner - parameters - control panel.
Among the small icons we find the device manager. Click on it.
And here we see that in the device manager we have an unknown device with an exclamation mark. Let's try to remove this.
Let's now try to connect. Still nothing happens. This didn't help either.
Let's try to remove the WI-FI adapter. We take it and delete it.
Now let's try to search for drivers. Click Update hardware configuration. And he, of course, updated the hardware configuration, but now we will have to download the drivers from the website.
We came with you to the site. Now we are looking for laptops.
In the product search window, enter the brand of our laptop.
So we see that he found our laptop. Let's move on to it. And click next.
Below we see Networks and find the Ralink 802 Adapter. Load the drivers.
We see that our drivers have already been downloaded. Let's launch them.
The installation has started. Click Next. Archive it where we offer it to you, click Next.
And we see that the installation has begun.
The following window appeared:
And we click Delete all.
Removal is complete.
So, let's go to our drive C. Find the required driver. And click Setup.
Click Finish. This installed the drivers. Now we need to reboot our laptop. Now we will reboot it and then see if WI-FI starts working for us.
That's it, we've rebooted. The adapter has a yellow exclamation mark on. This means that the drivers did not fit or there are some problems.
And we clicked Search for software online. Now he is looking for software from us. Maybe he’ll find it and download it online.
That's it, the update is done. So he said that he downloaded the drivers and that now the drivers for this device do not need to be updated.
But at the same time, we still have an exclamation mark.
Let's click Properties. We see that it writes “Failed to load driver.”
Let's try installing DriverPack. We find it and launch it.
He is now checking the configuration of our laptop.
It found uninstalled drivers. Let's click install drivers if found. We see that the drivers are called the same.
We see a window “Do you want to restart your computer now?” and we click Cancel. And still we go into a reboot.
As you can see, no matter what we did, the wireless network was not configured in any way. In our case, only reinstalling Windows helped. After Windows 8, we installed Windows 7. And WI-FI now works. And there were some problems with the operating system itself.
That is, if you have the same problem, then you can safely reinstall windows. We hope everything was clear and wish you good luck.
If you have any questions, we suggest you watch the following video:
A sudden Internet shutdown is always unpleasant, and even more so in cases where problems with the Rostelecom router interfere with work closely related to connecting to the network, communicating with loved ones, watching movies online or playing a game session.
Why doesn't Wi-Fi work on the Rostelecom router?
There are several reasons for Rostelecom router malfunctions:
- problems on the provider side;
- router reset or incorrect configuration;
- hardware problems:
- line break.
The most common problem due to which a router cannot provide Internet access to various devices is a problem on the provider’s side associated with technical work or failure of server equipment located in local branches of the company.
The answer to the question: “Why doesn’t Wi-Fi work on the Rostelecom router?” There is a restriction of access to the network due to resetting the router settings, which can sometimes occur due to a sudden shutdown of the power supply to the device’s power supply or voltage surges.
The latter can lead to the failure of network equipment at the hardware level, which is not designed for voltages significantly exceeding 220 V.
If the light on the router does not light up, the problem may lie, in addition to problems with the provider’s equipment, in a malfunction of the Internet line from Rostelecom itself, which was physically damaged.
The Rostelecom router does not work due to problems with the server, what should I do?
To solve sudden problems connecting your Rostelecom router to the Internet due to the fault of the provider, you will need to contact the company operator using the 24-hour telephone number. Most likely, the technical center already knows about the problems and will be able to suggest an approximate time for their elimination. If the operator does not know information about problems associated with restricting Internet access, thanks to your call, he will be able to notify technicians. Specialists will find out the reasons and fix the breakdown, due to which the red light on the Rostelecom router is on, indicating a lack of connection.
Due to a reset, the Rostelecom Internet light on the router does not light up
To solve the problem of resetting parameters associated with power outages or power surges, it is necessary to reconfigure the equipment. Also, if problems arise for other reasons, you can set the default values personally by pressing the corresponding button on the back panel of the device or using the “Factory settings” item in the network equipment software.
If the Rostelecom Internet light on the router does not light up, but a Wi-Fi connection is available for all devices in limited network access mode, as indicated by a yellow triangle on the tray icon, you only need to enter the WAN parameters. In the case where the access point is not visible to the receivers at all, you will also need to configure the Wi-Fi itself before doing this.
Optimal equipment
Since the company provides a wide list of supported equipment, its setup will vary. Among the optimal models for connecting to the Internet, the provider identifies three routers:
- D-Link DIR 620;
- NetGear JNR 3210-1NNRUS;
- Upvel UR-315 BN.
WAN parameters
For example, the setup will be performed on D-Link DIR 620 network equipment. To get to the necessary parameters, you will first need to go to the router’s control menu.
To do this, by opening your browser, you need to enter the IP address of the equipment, which should be indicated in the instructions that come as standard. In the case of the DIR line, by default it has the value 192.168.0.1.
After logging in to the specified address, a form for entering your login and password will appear on the screen. In case of a complete reset of settings due to problems with the Rostelecom router, the fields must be filled in with admin and admin data, respectively.
After confirming the login, the user will be taken to the main D-Link equipment settings page. In the first item on the top left called “Network” the click’n’connect option will be available.
Using it, you can automatically obtain WAN parameters for a successful connection.
If this does not allow you to establish Internet access, you will need to resort to manual data entry. To do this, the user must go to the “Advanced settings” item, then “Network” and select the “WAN” sub-item.
By clicking on the active connection, a menu will open with fields in which you will need to enter the parameters specified on the company’s website or in the contract.
Do not forget to confirm and save the settings using the item with the image of a miniature light bulb, which notifies you when any action is required. You also need to remember that all settings will become active only after rebooting the equipment.
If all actions on the Rostelecom router are performed correctly, the place of the burning red indicator will be replaced by a green one, indicating a correct connection with the provider.
WIFI connection settings
If the Internet icon on the Rostelecom router does not light up, this may mean a complete reset of the equipment parameters. In cases of Wi-FI connections, to configure them, in addition to entering WAN values, you will also need to add wireless connection options.
Having entered the main page of the equipment menu, as indicated in the previous paragraph, you must select the second option from the top “Wi-Fi”.
There will be a step-by-step setup with system prompts. If you want to adjust the options in more detail, you need to go to “Advanced settings” in the lower horizontal menu, and then in the “Wi-Fi” item select “Basic settings”.
You will also need to install “Security Settings” by going to them from the previous window. After this, wireless Internet access will open, as evidenced by active indicators on the Rostelecom router.
What to do if your Rostelecom router is broken?
If the Rostelecom router stops working at the hardware level due to a voltage drop in the network, it will require a complete or partial (power supply or other burnt-out elements) replacement.
If the router cannot be configured by the user or does not turn on at all, you will need to contact the Rostelecom operator and create a request to call a specialist. After this, you will need to be present at home at the agreed time in order to provide access to the equipment for the technician, who may be able to fix the problem on the spot. In the case where the router was purchased from the provider company itself, it is possible to completely replace it with a working version. If a router connected to Rostelecom breaks down, but the equipment was purchased elsewhere, it will need to be repaired at the service center specified in the warranty card.
Is your Rostelecom router not working well?
Unstable operation of the equipment can be due to either the low quality of the router itself or its mechanical damage, or long distances or the number of obstacles in the signal path when using a Wi-Fi connection. In the first case, if the Rostelecom router does not work well, you should contact the provider’s support or the service center specified in the warranty card. In the second, you will need to use an additional access point configured in signal repeater mode, or special equipment.
Conclusions
To the question: “Why doesn’t Wi-Fi work on the Rostelecom router?” There are several answers that will help identify hardware failure. If the software fails, thanks to advanced prompts in the interface, you can easily configure the settings yourself. In case of hardware malfunctions, repairs will require warranty service or complete replacement of network equipment. How do you deal with router problems, use the services of a technician or personally configure the necessary parameters and, armed with a soldering iron, replace faulty elements?
Routers and access points with Wi-Fi have been an integral attribute of home and mobile Internet users for 10 years now. One day, the speed of the Wi-Fi network can be greatly reduced, and sometimes the wireless connection disappears completely and for a long time.
The main reasons for disruption of the Wi-Fi network
Problems with wireless Internet access can be due to various reasons: router failures, incorrect computer or smartphone settings, interference from nearby equipment, etc. Viruses and even the actions of hackers can disrupt the operation. In all cases, you need to identify the cause of the malfunction and try to eliminate it - first yourself, and if that doesn’t work, then turn to professional computer specialists.
The Wi-Fi network is visible to devices, but they do not connect to it
There may be several reasons why there may be no connection to a Wi-Fi network.
Wi-Fi network is not visible to devices
There are several reasons why the Wi-Fi network is not visible from a gadget or PC.
Wi-Fi on PC or tablet does not work after reinstalling Windows
There are several reasons - from hardware to software.
Video: WI-Fi does not work after Windows 10 update
Laptop or tablet is connected to Wi-Fi, but there is no Internet
The reasons are due to the fact that the router does not have Internet access.
There is Internet via Wi-Fi, but it turns off on its own
There may also be several reasons.
- Inadequate Internet connection quality. If the provider has an unreliable communication channel or, in the battle for first place in the list of the most popular operators, has gone too far with the number of clients, the speed of individual users will be very low, the connection will often reconnect due to equipment overload, and incoming traffic will freeze. Previously, cellular providers suffered from this - at the initial stages of development of the 2G/3G/4G coverage area, demand, in the context of a landslide reduction in the price of 1 MB of traffic, was far ahead of the construction and launch of new network facilities.
- The router's RAM freezes (data buffer overload). Restarting it will help.
- The device has overheated - any modern technology has protection against overheating of microcircuits. Both the CPU/RAM of the router or access point, as well as any of its microcontrollers that process data incoming/outgoing via LAN or Wi-Fi, can overheat. It is advisable to turn off the router for at least a few minutes.
If the 3G/4G signal is poor and the Internet speed is high, the 4G modem used with the router may also overheat. Users of Android smartphones and tablets (Yota subscribers), who distributed up to 40 GB every day via Wi-Fi (in the 2000s, these were Nokia and Motorola mobile phones connected via cable or Bluetooth), talk about cases when the device got hot like a kettle and turned off every hour or two of downloading/distributing torrents on the PC. The same thing happens with routers.
Wi-Fi does not work due to firmware glitches and viruses
No matter how simple, friendly and secure the firmware (firmware) of the router is, the router itself is not protected from malfunctions and viruses. Virus technologies disrupted the operation of Apple, Android and Symbian gadgets. The virus code penetrated card machines, ATMs and access control systems at protected sites with the Internet, and disabled the firmware in USB modems. Routers are also not insured - neither purely wireless from Beeline or Yota, nor home ZyXEL and TP-Link, nor Cisco access points, nor purely cable equipment used in facilities where any wireless element is prohibited by security rules.
Software failures can occur either due to inept flashing (by ignorance or accident, the power is reset during a firmware update in the router’s flash memory), or wear and tear of the flash memory chip itself (it’s impossible to even enter the router settings - underloading of the web pages). interface in the browser).
Viral activity is expressed in reprogramming the router settings: changing the IP DNS to the values of the malicious server, substituting primitive passwords or turning off Wi-Fi security settings, switching wired protocols and cellular network operating modes, etc. To fix this, do the following.
Sometimes the virus changes the firmware file just before it is downloaded to the router. The solution is to remove viruses from the PC, using all means including formatting the drive (of course, transferring valuable data to other media before doing this) and downloading the official firmware version again from the manufacturer’s website.
Slow Internet speed via Wi-Fi
The reasons are related to both the quality of network access and Wi-Fi communication parameters.
The last point requires clarification. The fact is that the Wi-Fi speed is switched by the router and the gadget automatically. Even if you forcefully turn on the maximum (802.11n or 150 Mbit/s), then if you go into the next room, you may lose your connection to the Internet - incoming and outgoing traffic will freeze, websites will stop opening and messengers will stop working, even simple ones like ICQ , since the lower level speed (802.11g, or 54 Mbit/s) will not be enabled.
Different types of Wi-Fi networks support different data transfer rates
Check the auto speed selection in the router settings.
Advice for experimenters: without highly directional antennas and amplifiers, do not be located far from the router.
Video: how the provider’s speed is “cut” by the router via Wi-Fi
Other Wi-Fi errors and their solutions
The full list of errors in Wi-Fi operation is not limited to failures of the Wi-Fi repeater alone or problems on the provider’s side.
Network cable is not connected
The provider's network cable connected to the WAN socket may not be connected either to the router itself or to the entrance terminal. The reasons are as follows:
- damaged cable wires;
- broken RJ-45 connector retainer holding the cable in the LAN socket;
- power outage (the terminal has no autonomous power supply);
- malfunction of the LAN interface in the terminal and/or router (burnout of network equipment throughout the entire area from electrical interference, an accidentally dropped network wire, static discharge when touching materials or a lightning strike on external cables);
- a faulty LAN network card in a PC or laptop (it happens that the adapter in Windows is detected as a working device, but the connection cannot be recognized);
- viruses on PCs that overload Windows performance (displaying incorrect connection status or connecting with a delay of minutes or hours).
The connection is already in use or not configured
Error 651 indicates that the modem or dedicated one is already in use or has not been configured.
If the router is not configured or is already in use by other processes, error 651 is displayed
Your connection needs to be removed and reconfigured. The instructions are suitable for Windows 7/8/10 - working with the network connection setup wizard in the latest versions has not been enriched with anything special.
After clicking the “Connect” button, a connection to the Internet will be established. If the problem persists, contact your provider's support. In the worst case scenario, reinstalling Windows helps.
Infinitely obtaining an IP address from the router
Without receiving at least a temporary IP address from the DHCP IP address numbering range of the router, the gadget or PC will not be able to access the network. And this is typical not only for Wi-Fi connections - the assignment of an IP to a computer or mobile device was established when TCP/IP was created.
If the device freezes at the stage of obtaining an IP address, you need to check the router settings
You need to check your router's IP settings.
Checking Wi-Fi settings
Do the following.
You may need to restart the router again.
Checking services and connections in Windows
Ensure that all services, addresses, and protocols critical to the network are enabled correctly. The following services are responsible for Windows networking capabilities:
- DHCP client;
- DNS client;
- WLAN auto-configuration service;
- web client;
- IP auxiliary service;
- routing and remote access;
- server.
Do the following.
The connection of the router or cable modem to the network is broken
ADSL modems, popular in the 2000s, are being actively replaced by ONT modems (optical network terminal) - these devices support Internet speeds of up to 1 Gbit/s (using GPON technology), which differs from the throughput of an ADSL modem by 10 times. Already, Rostelecom and local providers provide Internet speeds of about 35–100 Mbit/s.
The reason for the decrease in Wi-Fi speed may be not only the reduced external speed at the cheapest available tariff, but also damage to the optical cables in the section ONT-modem - home rack-terminal - the nearest provider node. The LAN cable between the router and ONT modem may also be damaged.
The router in access point mode acts as a LAN/Wi-Fi distributor
The user can diagnose the entire subnet of the router (the router itself and its external cable). In case of damage to cables and equipment, including the ONT modem, telephone, IPTV set-top box and cables in the entrance, you should use the help of technical specialists from the same Rostelecom. This is also explained by the fact that if a twisted pair cable can be restored/replaced independently, then the subscriber simply may not have the tools to splice damaged fiber-optic lines.
Video: Tablet does not connect to Wi-Fi - overview lecture
Solving problems with Wi-Fi at home and at work is not particularly difficult. In many cases, the user will figure it out on his own. The help of a specialist is required only in cases where problems arise on the provider’s side.